The Rights Of Service Delivery

1123 WordsMay 13, 20175 Pages
In this paper I will provide an argument, and prove how rights-based approaches to development intersect with the discussion of service delivery proposed by Batley et al. Batley et al argue that people, if organized, have the power to affect the services they are provided. They provide a statement from the World Bank as their basis. “Direct accountability of service delivery organizations to users implies that citizens can both organize demand for services and monitor their performance” (p. 279). The collective action of consumers becomes easier when the service they are being provided is located in a small territory where users can encounter each other easier (p. 280). This collective action, bottom-up approach, to demand and/or…show more content…
494). This intersects with the idea of Batley et al. that customers, if organized, are able to use their power to demand or modify services provided. Additionally, according the Batley et al. for citizens and clients to organize, the specific service they desire to improve need to be in a territory with high density where users can encounter each other (p. 280). This allows citizens to exchange daily debates about the lack or poor quality of services. As a consequence, citizens organize around shared desires to either improve or demand services. One example of the rights talk approach intersection with Batley et al’s service discussion is the work being done by Shacks Dweller Internationals (S.D.I.), an NGO that works with slum community members in various countries. This NGO raises the awareness of residents about their sanitation issues. They provide a platform for community members to fight for their right to have sanitation, while also providing a space for the residents to have political inclusiveness in the process. Empowerment, inclusion and collective action are essential principles to get desired results. Batley et. al. would argue that slum citizens are able to organize because they are located in a high density location. As a result they are able to share daily experiences about either the bad quality or lack of
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