The Rights Of Service Users When Accessing Services

An employee should uphold the confidentiality of information assigned to them by the company and its customers, except when revelation of such information is authorized or required by applicable laws, rules or regulations. “Confidential information” includes all records, non-public information related to the company and its business, customers, or vendors that come to an employee in the course of carrying out the employee’s duties and that can be value to competitors or damaging to the company or its business if revealed.

Sharing information about a service user has to be necessary, it’s not ethical to discuss people without either their consent or a purpose e.g. hospitalisation.

Staff working in partnership with a service user’s family will become more aware of families' individual needs, and know more about an elderly person's home context, thus enabling them to be aware of how the care home is different or similar to their own home and understand the elderly person’s behaviour with this in mind.

These are underpinning principles and values that are used in health and social care settings for practices that are built upon ethical principles and putting the heart of the individual in health and social care in consideration.

So to maintain the service user dignity and promote thier personal choices and self esteem.

1. The service user and his/her care team including any advocates, make parallel around a common understanding of what is Important to the individual now and in the future.

Then, by direct communication with the service user, using his/her chosen form of communication, the carer establishes what he/she wishes to have. Communication can be

Using the service users prefered method of communication can help empower them by giving them a way to talk to so you can help them plan their own care and help promote choice. It will also give you a way to work in partnership with the service user.

All health and social care sectors have to follow principles and values, principles explain to people what the right way to behave is, whereas values are based on what beliefs are important to the person and what they believe to be right and wrong for themselves as an individual. There are many principles and values such as empowerment, choice, rights, respect and confidentiality.

Cubicle 2-5 had an unsecured trash can which should be kept in a restricted access area to prevent unauthorized access to sensitive information. Cubicle 2-6 did have a fingerprint scanner, which increases access controls. In the hallway there was sensitive financial information displayed on a cork board which should be removed as all sensitive information should be secured. In office 2-1 the computer was not locked. Controls should be put in place to requiring all employees to secure their hardware. Office 2-1 also had a post it note with login information displayed. As previously mentioned with office 1-1, password security needs to increased. For example, security could monitor the premises to ensure login information is not displayed in addition to the company strictly enforcing such controls. Office 2-2 also had login information displayed, there was no fingerprint scanner, a flash drive was on the desk as well as sensitive information. Again, increased security surrounding login information needs to be enforced as well as encrypting flash drives and securing sensitive information in a locked location.

In health and social care settings there are principles which govern the practice of healthcare workers to ensure that quality care is provided for service users. This essay will discuss how principles of support are implemented in health and social care practice. It will also explain the theories that underpin health and social care practice and make some contribution to the development and implementation of health and social care organisational policy. A principle maybe defined as “a fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain of reasoning” (Oxford Dictionary, 2013). It may also be defined as a code of conduct or rule and regulation. In health and social care settings there are principles which govern the practice of care workers to ensure that quality care is provided for service users. Many principles are applicable to health care practice but some of the most important are: promoting effective communication and relationships, promoting anti – discriminatory practice, maintaining confidentiality of information, promoting and supporting individuals’ rights, acknowledging individuals’ personal beliefs and identity and providing individualised care. In ABC Care Home, supported housing is provided for homeless adults from various, nationalities, religious, cultural and social backgrounds. These principles are being applied to promote quality care for each resident. In the Care Home promoting and supporting

The care values are a set of rules and guidelines that every care practitioner has to follow in order to provide services to their clients. The overall aim of the standards is to improve client’s quality of life by ensuring that each person gets the care that is most appropriate for them as an individual. The three main care values are Confidentiality, Equality and Diversity and Individual rights and beliefs. By achieving these care values we can improve the quality of care and allow all patients to be treated as an individual with respect.

1.1 Explain how principles of support are applied to ensure that service users are cared for in this Care Home.

Confidentiality within all companies is very important as employees have access to a lot of important information on the company that they could potentially steal, tell others about, post it online or more. Companies have policies in place which are put in place to let their staff know that these such things are unacceptable and helps to reduce this from taking place but will not stop them from their employees doing it. Confidentiality is also important between the company and all their customers and is part of the policy. The companies that hold information on their customers by law are not allowed to give out the information they hold to anyone else without that person’s permission, if this was to happen in the company it will result in actions taking place such as a fine or even worse.

When there are concerns over the recording, storing or sharing of information I ensure I talk to my colleagues or senior member of staff like my line manager or supervisor and ensure I record it. If the information has to do with a service user’s privacy, I must obtain consent from the service user before passing the information on except when the information poses a risk to the service user if not passed if not passed on for example in thecase of abuse... For instance in a case of bruises being observed and the service user refuses to say anything and does not want it to be discussed; although it is the right of the service user not to disclose this, I will make my manager aware of it because of the risk involved but Ensure it remains confidential