The Role Of Communication And Interpersonal Interaction On Health And Social Care

People communicate in order to establish and maintain relationships with others, to give and receive info and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of people. It is the basic requirement of the job role to communicate with individuals and staff members on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues and recognised and reported.

Explain the role of effective communication and interpersonal interaction in a health and social care setting.

Professional communication as defined by Crisp, Taylor, Douglas & Rebeiro, 2013, p194 includes the spoken and non-verbal forms of communication. When a nurse doesn’t communicate professionally with the patients, patients family and healthcare workers this can have an impact on the patients’ care, the nurses and the health outcomes for the patient (Robinson, F.P, 2010, p206). Unprofessional communication comes in the form of an unfriendly tone of voice, interrupting the patient when they are speaking or asking questions (Kourkouta & Papathanasiou, 2014 p66). Both of these are spoken forms of communication. Nonverbal cues are primarily about facial expressions. Interrupting and speaking

Verbal communication is generally any method using the spoken word but in a care setting this includes the pitch of your voice the rhythm you speak the language you use the speed of your voice and the tone of your voice. This can be in a phone coversation in a meeting, talking to friends or people around you. In a care setting a care worker has to understand how to use these skills when talking to a client and how it can affect the client. For example in a care home for the elderly if a care worker was to talk to

The role of the nurse in the healthcare setting is to be supportive, informative, advocate and help patient through their treatment journey through the use of language- verbal and non-verbal.

active listening is about giving your full attention and watching not just what is being said but how its being said. This can be observed by watching their body language, gestures and other signals.

This essay will explain the different roles of effective communication in health and social care settings. The communication between colleagues service users and also why multi agency working is important in effective communication. It will include all the communication forms which are interpersonal interactions, communication and language needs and preferences. Effective communication when having conversation with the service users even work colleagues when having an effective conversation. No one will get confused and will be able to understand the conversation by explaining it in detail. Multi agency working is really important to effective communication because multi agency working is part of multi-disciplinary team. (Stretch and Whitehouse, 2010)

• Health issues – when you are feeling ill, you may not be able to communicate as effectively as when you are feeling well. This can affect your colleagues and service users. Similarly, people who are being cared for in hospital because of an illness may not be able to communicate in their normal way. Some long-term (chronic) illnesses such as Parkinson’s disease or

Verbal communication is talking to someone and giving them information and also retaining information. Furthermore verbal communication is very important in a health and social care setting because it allows care workers and service users interact with each other face to face. This would then help the service user understand what the care worker is trying to say/explain to them because it would be clear and precise. The service users may feel that the care workers are showing an interest in their needs and well-being if they are communicating with them verbally (Face to face).

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context

M1 Assess the roles of effective communication and interpersonal interactions in health and social care with reference to theories of communication

Evaluating the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

Non-verbal communication refers to the communication and interpretation of information by any means other than language. Non-verbal communication includes communication through any behavioral or expressive channel of communication such as facial expression, bodily movements, vocal tone and pitch, and many other channels. Patients are particularly sensitive to nurses’ non-verbal behaviors because they are often nervous and insecure and

Verbal Communication referred to as word based communication. Verbal communication can be oral as well as written for example e-mails, letters. The health care practitioner always should use appropriate language when they are working with service users and their families, colleagues. Communication is being clear, friendly and pace is suit to listener is the key to effective communication and will help to form and maintain effective care relationship ( Rasheed, 2010).

Non-verbal communication is defined as the aspect of communication that information is exchanged through non-verbal cues. The nurse had showed minimal respect towards Peter and had spoken at a poor tone of voice. The use of facial expressions when interacting with patients is important as it expresses respect, empathy and attention (Mast, MS. 2007). Para-verbal communication refers to messages that are said through tone, pitch, and pace; along with verbal communication, this had assisted in my approach to Peter. In many situations when interacting with patients, it is how the speech is said and not what is said as a sentence can express different meanings depending on the emphasis on the words and tone of voice (Brindley, P. G