The Role Of Computers in Hospitality Management

3028 Words Sep 22nd, 2006 13 Pages
Introduction

According to Frank M. Go and Ray Pine another significant development is the exponential growth of knowledge. It creates new technology and new technology creates new knowledge. The systematic gathering and dissemination of knowledge requires information technology. However, the use of technology in the hotel industry is not widespread and its assimilation is expected to be slow, due to two barriers:

(a) The gap between management's business needs and technology understanding is the leading reason why the lodging industry is lagging behind others in using technology as a strategic weapon.

(b) Technology buyers [hotels] are uncertain about the effectiveness of technology investiments.The proliferation of [technology]
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A PMS is now a necessity for most hotels as it would be difficult, if not impossible, to manage a hotel of 100 bedrooms or more without one. It not only acts as the main contact point between the hotel and the guest, but also provides information to and receives information from practically every other department in the hotel. A PMS helps manage these interactions, and at the same time acts as an information hub for the other computer systems. The functions of a PMS may be broken down into the following different categories:

Registration - allocating vacant rooms to incoming guests and marking those rooms as being occupied;

Housekeeping - tracking which rooms are occupied, waiting to be cleaned, waiting to be inspected, or ready to be passed back to the front desk for allocation to incoming guests;

Guest accounting - tracking all guest charges and payments and producing the final guest bill;

Night audit - automatically performing end-of-day routines such as posting room charges to each guest folio.

A multitude of ancillary systems are also used to support the hotel's PMS. For example, electronic door-locking systems generate a unique electronic key each time a new guest is registered, thus helping to increase security. Energy-management systems help to reduce heat and power costs by automatically turning off heating or air conditioning in rooms or sections of the hotel which are unoccupied. In-room entertainment
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