The Role Of Effective Communication And Interpersonal Interaction Within A Health And Social Care Context?

1702 WordsMar 26, 20167 Pages
P1) Explain the role of effective communication and interpersonal interaction in a health and social care context? Communication is the process of exchanging information, thoughts and feelings between people, through speaking, writing or body language. Effective communication is about more than just exchanging information. This concept makes sure that the transmitted message is received and understood by the other person in the exact way it was intended. However the other person has to demonstrate that they have listened and gained full understanding of the message. There are different types of communication, one-to-one, groups, e.g. formal, informal, between colleagues, between professional and people using services, communication with professionals, multi-agency working, multi-professional working. Communication: forms, eg text messaging, written, oral, signing, symbols, touch, music and drama, objects of reference, arts and crafts, technology One-to-one communication plays a very important part in almost everyone 's life. This type of communication occurs most often in face-to-face conversations and in telephone speech skills. Therefore it’s important to create a positive emotional atmosphere in order to make the other person comfortable. Although group communication is similar to one-to-one communication, groups need more concentration and patience because there are more than one person concerned which could result misunderstandings and conflicts. Groups can be most

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