The Role Of Media Management On Crisis Communication

The chapters (5-7) of Timothy Sellnow and Matthew Seeger’s book, Theorizing Crisis Communication, discusses the theories of communication (or human nature) in relation to emergency response as well as the strengths and weaknesses of different theories. In their writings, the assumptions that guide the emergency response approaches to communications are stuck in the basic problem of communication during a crisis to elicit the wanted response. If the emergency manager was not to be able to persuade the public to take specific actions to minimize harm, such as evacuating an area due to potential flooding/fires/fallout from an accidental man-made disaster, the casualty/fatality count would go up exponentially. By utilizing all forms of available communication, radio, television, landline and cellular phones, ham radios, etc., to reach and persuade the public can be overwhelming involving “consideration of audience characteristics, available channels and the larger social and crisis context” to facilitate the natural responses by haring important information throughout the planning, mitigation, response, and rebuilding. (Sellnow & Seeger 2013, 107-108).

It being the leading source of news since the printing press. We put our faith in the media to report accurate facts unbiasedly. Between 1983 and now the media industry has consolidated from 50 individual companies to 6. That means that though the impression given is that there are a multitude of sources to attain information, the messages being communicated are all one in the same. The limitation of media sources cause a ripple effect of limited information, allowing these companies to control the public’s perception on

Crisis communication is the most important aspect of external and internal organization communication. This type of communication ranges from image restoration campaigns to employee turnover. In the articles that I have analyzed, I discovered many examples of crisis communications and its importance. I will discuss the Bridgestone-Firestone Corporation's image restoration campaign and explain Benoit's theory of image restoration. Also, I will discuss how crisis communications fits into public relations models. Two examples for discussion will be how supervisors should convey bad-news to their employees, and group communication within employee turnover. My last example for this discussion will be Bill Clinton's image repair discourse.

Timely and accurate information is essential during a terrorist attack and a natural disaster. Therefore, the government must inform the public of all events. However, officials need to be mindful of the information that is released could expose intelligence in an ongoing investigation and put lives at risk. Crisis communication is a fine line of keeping the public informed and placing them harms

Getting a staff together to bring in useful information to plan for the release of the information to the news media is a great way to enhance communication to the public. The media will then get the information out to the public by ways of News releases, web sites, news conferences, newspapers and other social media (Hicks, 2012). The advantages of using these types of media are they quickly allows for the public to know what type of crisis has happened, and what kinds of precautions are being taken to ensure their safety. If there were to be any fatalities caused by the crisis event(s), these types of avenues also will give information on that. Some disadvantages can be unreliable technology of the citizens that will not allow for them to get access to the information that is being released by the media, such as no television, computer is not working properly, or they don’t received the local newspaper to be able to read it, etc.

According to our textbook public relations plays a critical role during chaotic situations. It is of great importance to confront the unfavorable incidents to the public. Crisis communication is a four-step process consisting of: risk assessment, crisis communications planning, response, and recovery. Going back to the NIU shooting incident we can see the steps that were followed to cope with the aftermath. Assistant Vice President for Public Affairs said “the term crisis management is something of an oxymoron, implying as it does that events bringing sudden shock, panic, and chaos can submit to project “management.”Of course, it is imperative for us to have crisis plans in place and for those plans to be practiced on a regular basis (Guth and Marsh, pp.390). She was also awarded the Public Relations Society of America’s “Best of the Silver Anvil” (Guth and Marsh,

Today’s mainstream media has a deep influence on numerous aspects of economical and social life, it provides information and data almost on everything that happens on our planet. Mainstream media became one of the most important and influential instruments in our society, as the news stories reach a large numbers of people in a short time. Different people are using mainstream media as a first source of information; humans need the information, which is why there is a great deal of trust on media. We follow the news because it is our duty as citizens to be informed; it gives us the facts that help us make the right decisions and also gives us something to talk about. The media has a great public responsibility in front of their audience;

Additionally they must be able to get in touch with the departments emergency response team after-hours. This means that not only should they need to have contact numbers for department members ,but they also need contact numbers for emergency response information partners for example the Governor’s public affairs officer, local FBI public information special agent in charge, local or regional department of agriculture or veterinarian public information officers, Red Cross, and other non-governmental organizations.

Learning how to communicate something successfully is just as important as it is to decipher it. Given these points, it is especially important to pay attention to what the author is trying to convey with crisis communication to assist in protecting the situation or the individual as best as one

Individual reported feeling better since last week, but discloses she still feels depression. Individual disclosed she is experiencing difficulty to sleep, but she thinks is a side effects of her medication. She stated she will see her doctor this Friday (04/21/2017). Individual was attentive throughout the counseling session but looked tired and showed flat affect. However, she was open to the idea of using aromatherapy and bedtime tea to relax before sleep. Individual shared she had a hard time during weekend because her dad's reaction about her crisis was to blocked Individual from his social media pages. She reported crying spells throughout the weekend, but stated that her mother was very supportive. With Clinician assistance, Erin was

One media outlet that cannot be ignored is social media. We must take advantage of distributing emergency plans and operations through this resource. In a mass evacuation situation social media through mobile devices will likely be the sole link for citizens to the emergency planners and services. We also have to ensure our Public Affairs department actively monitors, and updates the local media during the disaster operation. If the media doesn’t get what they are looking for from us, rest assured, they will get it from someone without our best interests in mind. According to (Haddow, Bullock, & Coppola, 2011), “regular monitoring will identify rumors and misinformation and speed corrections” (pg.

Firstly, crisis communication is an aspect that has vastly changed over the years as a result of web 2.0 tools such as twitter, directly impacting the way people interact and learn about disasters. Whilst individuals still rely on the mainstream media to acquire information, there has been a shift in the reliance on social media tools such as Twitter, which allows for different kinds of communication, while still acting as an official information source (Cho, Jung, & Park, 2013, p. 30). This reliance can be highlighted through disasters such as the 2011 Queensland floods, and Japanese Earthquake, with authorities and everyday citizens using Twitter as a way to share crisis information and send updates on unfolding events (Cho et al, 2013, p.

We are surrounded by news. Because of the amount of technology readily available at our fingertips, news is everywhere. It is no longer predominately supplied to the public through newspapers or radios at scheduled times. Instead, news is accessible nearly anywhere at any time. With just a click of a button, news can be accessed from your phone, tablet, or laptop in no time at all. Through different news sites, or even on different social medias, you can find local, national, and international news. Stories can range anywhere from pop culture to more serious topics like tragedies. Some of those news stories create an ethical dilemma, especially when they involve death. Though news stories and their images are meant to be informational, their content can sometimes be unsettling for readers. The use of certain diction and the connotation that word choice creates can offend some people while not even phasing others. The two articles “Face to Face with Tragedy” and “Disturbing Media Images of Haiti Earthquake Aftermath Tell Only Part of the Story” portray positive and negative views on a particular international event covered by multiple news sources. Both articles explore how the media shares information and the different ways readers interpret it. The authors suggest ethical dilemmas faced by news media. When documenting

Crisis is not new to humankind. Everyone has to deal with crisis in everyday life. It may vary like economic crisis, natural crisis, and emotional crisis and so on. When one decide to be in a human service related profession, the term ‘crises become an important term. It will affect not only the person with crisis but also the surrounding system (participants, staff, management etc). Therefore, there are lot of things to understand, learn, practice, and implement in crisis prevention.

According to Lillibridge and Klukken (1978), crisis is an event or situation that cause " 地n upset in equilibrium at the failure of one's traditional problem-solving approach which results in disorganization, hopelessness, sadness, confusion, and panic" (62). In the face of crisis, there is an urgent need to swing to action and communication is the only vehicle that can convey this message to everyone concerned. When crisis occur, communication challenges becomes worsened because the