The Role, Roles And Responsibilities Of Operations Management

Operations management refers to all levels of an organisation and how best to efficiently convene, fund, maintain and maximise its services and/or operations, both internal and external. The core goal/objective of operations management it to maximise outputs while reducing and minimising the inputs required to achieve the desired results.

James, T. (2011) defines Operations Management as the management of the processes which aid production of goods and or services. This implies that all production activities must be coordinated well to ensure a lean process of resource management is adopted.

Operations Management in an organisation is repsonsible for managing and in making decisions concerning the activities that convert inputs into outputs , that is goods and services. This covers both short term actvities as well as longer term activities to meet strategic goals. Inputs can be the raw materaials need to manufacture goods such as furniture or the computers needed to create a service like online shopping site. Operation management’s role is to make decisions to improve how operation activities function, for example, to improve the final quality of the output or to change production methods to be more efficient in terms of cost and in time.

Operations management (OM) is that phase of an organization where inputs are put into operations to acquire required output (services) without compromising on quality. In other words operations management is also described as combining and transforming various resources in the operations sub-system into value added services in line with formulated policies of the organization. (Kumar and Suresh, 2009)

Operations Management is responsible for designing, operating and improving productive systems or in layman’s terms, systems for getting work done. Operations Managers are found in all walks of life. In anything you basically do or have done there are operations managers. When you go to the store, when you buy gas, in factories, in hospitals, banks even in your government there are operation managers. They are the ones who design systems, who ensure the quality of your

3.1 For each hotel, what is the role of technology and the role of operations

Operations management observes the function of providing the product or service. It’s a focus that’s impossible to let go in operations management. There are two very important yet very obvious things under operations management and they are providing the product or service and to of course go ahead and sell the product or service. In order for a firm to ensure that it has the capabilities to produce its products, the supply chain, raw materials, and where to produce the products should be considered. There are six key factors to be followed and five important process choices to be mentioned. The factors are operations at low cost, the design at a high performance, reliable value, fast delivery time, development speed, and product customization. The process choices are project, job shop, the flow in regards to batch, flow in regards to line, and of course the flow in regards to continuous.

Operations processes refers to the acquisition of inputs which are transformed in a business through the addition of value into outputs of goods and services. Businesses use operational processes involving inputs and transformation processes to increase efficiency and output. The operations management focuses on carefully and managing processes to produce and distribute products and services based on the nature of the business. To achieve objectives in a business, the quality of products are monitored regularly using customer services and warranties. Both Qantas and McDonalds, utilise operation process in order to gain maximum efficiency and productivity.

Operation management is the management of all the processes and operations which convert input into goods and services. But operation management department can’t work alone. It is supported by various business activities through departments like “finance”,”marketing”,”HR”,”IT” and other departments.

Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation, development, production and distribution. It deals with all operations within the organization. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc.

Operations management (OM) is that phase of an organization where inputs are put into operations to acquire required output (services) without compromising on quality. In other words operations management is also described as combining and transforming various resources in the operations sub-system into value added services in line with formulated policies of the organization. (Kumar and Suresh, 2009)

As I entered the remaining classes in my concentration, Operations Management, I realized how each particular class subject had all come together, and how each was interrelated. Each class, each subject became more important to me as I realized their importance in the role of an operations manager.

All operations are service providers who may produce products as a means of serving their customers. Operations management is important for all organizations.

Operations management is generally described as the planning, arrangement, and control of activities that change raw materials or an organization's input into finished products and services. The overall activities covered by operations management include the creation, development, manufacture, and distribution of products. The concept also relates to various activities such as inventory control, controlling purchases, quality control, logistics, storage, and evaluation ("Operations Management in McDonalds", n.d.). Since operations management covers the entire operations in an organization, it mainly focuses on the efficiency and effectiveness of the firm's processes.

The second reason is that, organisations can fulfil or best meet their customers’ needs and demand. Operations management concept can be comprehended as a transformation process. In this process, the input transmutes into output. Operations management is significant as it helps the organisations to ameliorate productivity. It helps in measuring employees or managers’ efficiency. The more managers or employees utilises efficiently scarce resources, the more effectively operations of the organisations can be managed (Krajewski & Ritzman, 2010). Ernst and Young is the best example for this; the managers of this company improve their operations by minimising the input cost and boosting output.