The Role of the Responder: ING Direct Canada

The Express mail industry in the United States had a volume of $16-17 billion on expedited shipments in the year 1996. In the years before shipment volumes has risen 15-20% per year. However due to higher competition prices have fallen which resulted in a rise of only 10-15% in total revenues. As an example of this stands the revenue and the operating margin of the biggest player that make up 45% of the market. Federal Express’ revenue has more than quadrupled in the ten years prior 1996, however its operating margin has more than halved. (Exhibit 2) The

| Balance the line using the largest number of following tasks, so that only four workstations are required. Use the longest task time as a secondary criterion. (Leave no cells blank - be certain to enter "0" wherever required. Round your answers to 1 decimal place.)

Furthermore, the need to recall certain customers increased the overall process duration. As a result, many potentially qualified customers are lost due to self-withdrawal. Second, we’ve concluded the underwriting process is the bottleneck of the entire operation. Currently, it takes an average of 40.5 minutes per application to be put through. By comparing the inflow and outflow numbers, the yield/throughput results to .33. Two factors contribute to the low yield rate. 1) As mentioned earlier, 14.6 of the 100 inputted applicants withdrew their applications due to the process duration. 2) Of the remaining applications, 52 of the 100 inputted applicants were rejected because they were not qualified. Lastly, looking into the quality assessment procedure, no additional work value is added to the application. However, accurate information is vital before the application is passed through. The two associates in this step create a supply constraint for the overall process. This is evident in that the implied utilization measures 1.08, meaning the two associates cannot complete all tasks.

Name: Amber Smith CAUTION: See "round" rules in Excel Instructions before calculating OT for slaried employees. Enter the appropriate numbers/formulas in the shaded (gray) cells. An asterisk (*) will appear to the right of an incorrect answer. For a breakdown of the solution by chapter, see the worksheet tabs labeled CPP 2 through 6 representing the solutions for chapters 2-6. Continuing Payroll Problem-B

According to the calculations in the table above, Job A =47.15, Job B=60.1, Job C=15.25.

from the time customers mail their checks to the time the firm receives and processes them. A lockbox

1.3 Before going to the next account, let’s analyze the Accounts Payable account closer. This account is special. Look at the Control data tab

cost associated with the target fill rate. Finally, I calculated the expected contribution per case, for each fill rate,

The three questions that need to be addressed within staffing planning are how many people should be recruited, what resources are needed, and how much time will it take to hire employees ( Phillips & Gully, 2015). In regards to how many people should be recruited, it has been suggested that by having more applicants, it allows an organization to be more selective. This can allow the company to identify the candidate who will be the best fit for the position as opposed to hiring the only applicant who applies. Phillips & Gully (2015) mention that staffing yields are the best source of information for determining how many people to recruit and it comes from data being collected during a company’s previous recruiting efforts. Also, one way is

A. Assuming the number of hours Anna Sheen will spend developing the profile section will = 4; Ralph Armentrout’s optimal stocking quantity is 516, as portrayed in the table below:

The evolution of the express mail industry had become a quick on-time shipping and delivery of packages. The service had become effective, reliable, and prompt, which most of the top companies could deliver on these guaranteed promises 96-99% of the time. But, delivery services were only a portion of the services being offered to their customers. Carriers had mastered information management that they shared with their customers. Customers were now able to fill out labels, track the route of their package, and assisted in billing using both via carrier provided software or the Internet.

Cost of 401’s – we have 3,000 in inventory so 3,000 x 0.4 = 1,200

First, we need to calculate employee’s working time per year, employees work for 42-2=40 hours per 5-day week. 40 hours times 52 weeks plus 8 hours for an additional day equals to 2088 hours, minus 14 days off work, the total work time is 1976 hours or 118,560 minutes. This number can be used to calculate the cost per minute of all types of staff except

The firm’s accounts receivable ratio increased from 68.71 in 2006 to 74.56 in 2010. This means that it is taking Abbott almost six days longer to collect from its customers today than it did five years ago. Furthermore, the firm’s accounts payable days has decreased from 43.72 in 2006 to 38.22 in 2010. This means that Abbott is paying its suppliers 5½ days earlier today than it did in 2006. A change in the inventory ratio from 8.01 in 2006 to 11.03 in 2010 indicates that it is taking the firm longer to sell finished goods than it used to. The increase in the accounts receivable and inventory ratios, combined with a decrease in the accounts payable ratio, indicates poor working capital management and helps to explain why the firm has increased its holdings of cash and short-term investments. To correct this, Abbott’s managers should focus on collecting cash from its customers faster and delaying payments to its suppliers. To maximize its cash position, the firm would be best served by paying its suppliers in the same amount of time as it collects payment from its customers.

We have to spend a substantial amount in developing our customers’ base. For example, we will print fliers and this will cost the business an estimated sum of $2000 dollars. These fliers can be distributed to 10,000 customers, meaning that each customer will absorb $0.2. In addition to this cost, we need to spend some money for transportation as we get these fliers around. This can be estimated as $500. This entire process will definitely takes us around two weeks to complete it. A success in this process will put the business in a very good