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The Second Pillar : Enterprise Wide Analytics

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The second pillar - enterprise-wide analytics - at ARI in my opinion is a work in progress. Analytics is managed by the new product development team; the team is responsible for deploying the new and latest technologies to our customers. Today, the data is centrally located in multiple Oracle databases with multiple universes used for reporting. Power users can develop reports accessing transactional tables instead of the universes. The end result can be getting different results in a report. This is not because the data is different but how users are requesting and interpreting the data. I refer to this pillar as a work in progress because we are currently working on a strategic multi-year project to build a warehouse to support reporting and analytics. One of the success factors of the project is to build a ‘single source of the truth’ for reporting. This new warehouse will have the business rules defined in the data – not an easy task requiring time and resources from the business areas. In my opinion, ARI does not have a formal business intelligence competency center (BICC) (Thomas H. Davenport, 2007, p. 29) but has taken the steps to create one. The warehouse project team includes resources from Information Technology and the different lines of business with key responsibilities to define the business rules for the data and take ownership of the data. A key improvement in this area would be to dedicate Information Technology resources to the project.

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