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The Secret Of A Success

Decent Essays
The Secret to a Success
The Zappos organization, in my book, is considered scarce in the aspect of customer service. There are little to no company that can even compare to its outstanding and distinguish customer service that they provide. I will be discussing several aspects of the Zappos organization in this paper.
Initially, I have dealt with numerous online organizations including small and well established ones, but their customer service paled in comparison to Zappos. For instance, the way the organizations efficiently handle their refunds. Recently, I ordered some shoes on shoesbon.com. I selected my item and checked out, the process went swimmingly; two days later, I received an email saying that my shoes are now out of stock, please select an alternative. I kindly replied saying I would prefer a refund to my original form of payment. Three days have come pass, and I still have not received a reply from the organization. I am currently dealing with less than acceptable customer service; shoesbon.com is currently withholding my funds, money that can be utilized somewhere else. If I had known about the Zippos organization and its phenomenal service I would not be in this predicament. According to Zappos.com, “refund will be processed and automatically applied to your credit card or original method of payment within 2 days.” It is almost four days, and shoesbon.com failed to even respond to my refund request.
Next, what are the strengths and weaknesses of the Zappos
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