Sequence of Service, Drink Making, Terminology and Guest Services
The sequence of service will consider the tasks to performed to achieve a smooth flow of service to suit the special needs of each guest
A written checklist of service ensures the consistency of the services offered and acts as a guideline to all team members. o Welcoming Guests o Escort to the table o Introduce yourself and present menus o Serving Water o Take the order o Bid Farewell, Thank the Guest/s o Always lead the guests. o Use open palm in directing which way to go. o For elderly and/or disabled, assist properly. o Always follow guest preference. o Escorting the Guest/s o Regular water must be served immediately. o The water is poured from the right hand side of
…show more content…
o Service does not end until the guest leaves the bar. Sincerity is not real unless carried through to the end. After the guest pays and is leaving, drop by the table and say: “Good-bye, thank you for coming in and I hope you enjoy the rest of your evening.” o This is the guest’s second-to-last impression and you should do everything to make it as good as you can.
Ask the guest their preference : o "On the rocks or straight" o Mixer should be served separately and poured in front of the guest. o Serve with an assortment sugar o & sweeter in a bowl and cup of milk o Complimentary bar snacks are to be served with beverages for all drinks o Open your eyes and Smell
Selling Techniques and Transactions
o Be enthusiastic- It’s easier to sell something which you are excited about. o Make beverage sound appealing – Eg: user words like “fruity”, “Icy” and thirst quenching” etc. o Find out if guests are in a hurry or only have time for a quick drink; whether they like sweet or tart beverages etc. o Offer a choice: “ Would you like Smirnoff’s or Absolute in your vodka and tonic? o Check with the Outlet Chef for any daily specials and their specific ingredients. o Specific suggestions: o Recommend to the guest(s) any special dishes that were defined during the preceding briefing, and describe the ingredients used : o “May I suggest (exact name of the dish as described/displayed by the Outlet Chef) for your lunch/dinner?”. o Suggest the unusual:
o
It is important to acknowledge the needs and wishes of your service users, and ensure that these underpin the planning and delivery
Giving them two or more choices and let them decide what they like, giving more details about the food will help them to choose.
Ensure any food and drink served to them meets their individual preferences. By knowing what they like and don’t like, they will feel
A checklist can be used either on a regular basis or as and when difficult issues have been dealt with. This checklist can be used to monitor approach, effect the approach had. An honest assessment requires honest reflection.
This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting
There are several restaurants and grills that serve various delicacies, and residents will be lost for choice when choosing where to dine and
There are two well-known and prestigious brands of liquor that routinely create new and innovative advertisement that promote and persuade the audience to purchase and consume their product. Hennessy Cognac and Cîroc vodka are two completely different types of liquor; in spite of the fact, both companies use parallel advertising tactics in their lucrative marketing campaign. As the prevalence of alcohol use increases, so must the ingenuity when creating advertisement for alcoholic beverages. Both Hennessy and Cîroc sellers did a remarkable job promoting their product by utilizing similar advertising methods: sex appeal, celebrity appearances, accurate assumptions of their audiences, and selling an illustrious lifestyle to accompany the beverage. By Incorporating these methods the creators are able to tap into the audience’s self-conscience and influence viewers to purchase and consume the product being sold.
Ft Riley has been task with the upload of over thousand new menus in AFMIS. However, the FPMO, will only upload menus chosen from the food service personnel on Ft Riley. Therefore, this gathering is to choose from this list of menus that you would utilize in your facilities. Therefore, the FPMO would like a 110% participation in selection of what is best for Ft Riley’s soldier. Please, if I missed anyone please inform them of this meeting.
To be considerate of Inclusion in the setting, you may have to make amendments and adjust the
Mandy showed me the menu board, it was organized and neat showing what would be on the menu the day. Mandy explain to me how the resident would make menu choices for the breakfast, lunch and dinner in the morning. Mandy explain how they had a alternate menu in case the resident did not want what was being served and maybe wanted a hot dog or burger to eat. Mandy walked me through the dining area and it was clean and
Connect with Audience: Everyone here has had a soda right? We all have our favorite one, and even though we know that it’s not healthy we drink it anyways.
The observation took place at restaurant located in Northern Colorado. The environment included a bar, tables and chairs, and hostess a stand. The restaurant utilized an open design. The environment was dark with light lighting. The restaurant was busy, and there was little room to move around. The bar is designed to facilitate conversation. The restaurant is designed for people to sit and enjoy a meal. The restaurant was loud, which can make it difficult for conversation. The restaurant lacked ample space for waiting or sitting. There were three hostess on duty, all using I-pads to take reservations. The approximate wait time at the restaurant was 90 minutes, as such there was little space for those waiting for a table. The bar was at maximum capacity, with all of the seats being filled.
At the end of the night, the check should be the souvenir of an exciting excursion. In America's fast paced society, people treasure quality time with family and friends as priceless. Offering the public a dining experience ensures success. This depends on all aspects of the restaurant: food, environment, service, and entertainment. 3)
Upon entering and announcing themselves, they can either wait or defer to the lounge for alcohol. Once seated by the waitress, their order is placed, including beverages, soup and salad. After a brief wait, the orders are
The restaurant also offers great service and has a variety of different kinds of food, which you can decide on. The guests are