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The Sequence Of Service, Drink Making, Terminology And Guest Services

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Sequence of Service, Drink Making, Terminology and Guest Services

The sequence of service will consider the tasks to performed to achieve a smooth flow of service to suit the special needs of each guest
A written checklist of service ensures the consistency of the services offered and acts as a guideline to all team members. o Welcoming Guests o Escort to the table o Introduce yourself and present menus o Serving Water o Take the order o Bid Farewell, Thank the Guest/s o Always lead the guests. o Use open palm in directing which way to go. o For elderly and/or disabled, assist properly. o Always follow guest preference. o Escorting the Guest/s o Regular water must be served immediately. o The water is poured from the right hand side of …show more content…

o Service does not end until the guest leaves the bar. Sincerity is not real unless carried through to the end. After the guest pays and is leaving, drop by the table and say: “Good-bye, thank you for coming in and I hope you enjoy the rest of your evening.” o This is the guest’s second-to-last impression and you should do everything to make it as good as you can.
Ask the guest their preference : o "On the rocks or straight" o Mixer should be served separately and poured in front of the guest. o Serve with an assortment sugar o & sweeter in a bowl and cup of milk o Complimentary bar snacks are to be served with beverages for all drinks o Open your eyes and Smell

Selling Techniques and Transactions

o Be enthusiastic- It’s easier to sell something which you are excited about. o Make beverage sound appealing – Eg: user words like “fruity”, “Icy” and thirst quenching” etc. o Find out if guests are in a hurry or only have time for a quick drink; whether they like sweet or tart beverages etc. o Offer a choice: “ Would you like Smirnoff’s or Absolute in your vodka and tonic? o Check with the Outlet Chef for any daily specials and their specific ingredients. o Specific suggestions: o Recommend to the guest(s) any special dishes that were defined during the preceding briefing, and describe the ingredients used : o “May I suggest (exact name of the dish as described/displayed by the Outlet Chef) for your lunch/dinner?”. o Suggest the unusual:
o

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