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The Servant Leadership : Robert Greenleaf

Decent Essays

Servant leadership can be defined as a, “philosophy and set of practices that enriches the lives of individuals, builds better organizations and ultimately creates a more just and caring world” (What is Servant Leadership). Robert Greenleaf first introduced the idea of servant leadership in 1977 as a way to transform leadership to focus on serving others including employees, customers and the community (Marquis and Huston, 2015). Due to the primary focus of serving others, it comes to no surprise that servant leadership and its supporting characteristics are gaining popularity in the nursing field. Although most sources identify ten characteristics of servant leadership, this paper will focus on listening, empathy and building community (Kumar, 2010). At its core, listening is primarily how leaders demonstrate respect and appreciation of others (Russell and Stone, 2002). In his book, James Hunter mentions, “listening is one of the most important skills a leader can choose to develop,” (Hunter, 1998, p. 25). Traditionally, leaders are expected to participate in active listening, an interactive approach that enhances communication clarity (Russell and Stone, 2002). However the servant leader must take listening to another level altogether and listen with intent (Spears, 2010). Listening with intent encompasses listening to what is said and/or unsaid while also including time for reflection (Spears, 2010). In addition to intentional listening, another primary characteristic

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