The Service Concept Essay

I signed up to volunteer at a local nursing home. Because my father works there, I have been there many times before. However, volunteering there was very new to me.

I’ve grown up with the influence of strong women in my life, a lot of which came from my sisters. One of my sisters was a member of National Honors Society and she always taught me in the ways to conduct myself like a member would. So growing up I would always try to be the best person I could be whether that means by studying my hardest, leading the way for my peers and other generations, doing good deeds for others, or building my character. I would try to tie in the values to make me as unique and individual as I could.

Customers are incredibly important stakeholders. The customers make Morrison’s what it is today, by means of, without customers endlessly purchasing products from Morrison’s it would not be one of the most trusted and widespread supermarkets in the UK. Morrison’s have to deliver their very best service in order to be the ‘food specialist for everyone’ and attract as many new and

Customer service plays a vital role in the running of this organisation. As they have many competitors they try extremely hard to stand out above the rest with their customer service approach. They use the slogan ‘Every little helps’ to

Lowe’s has entered into the Canadian and Australian market in attempts to gain unclaimed market shares. It has not gained enough traction in the Australian market but has done well in Canada. Lowe’s should focus more on expansion in Canada because of the strong need for Home Improvement stores. Lowe’s has the opportunity to gain more market share by developing a mobile application that allows users to view all items offered and what deals are taking place. Customer service is a top priority in any retail industry, Lowe’s needs to improve this dramatically. Lowe’s needs knowledgeable, friendly-staff that go beyond just showing a customer where a product is in the store. By doing so, Lowe’s will retain more customers and its competitors will lose shares of the market.

A store like Nordstrom has built a successful model on availability of knowledgeable salespeople, and other luxury or near-luxury retailers would be advised to pay attention. But a mass retailer like Target is not dependent on “high touch” customer service; rather, the most important things it can do to satisfy its shoppers are to ensure that goods are on the shelf and the checkout process is efficient. As more consumers migrate to

Harvey Norman holdings Ltd has its strength on the scale of retails, such as electrical products, furniture and so on. It has a very popular slogan saying that ‘Go Harvey, Go Harvey, Go Harvey Norman’, which makes a brand effect for the company. Besides, with the comparative advantage of its size, the HVN also has superiority of buying in bulk. It has relative lower cost for retail so that the price will be lower. Moreover, Harvey Norman follows the solid franchise model, which shows that approximately 35% of its revenue is generated from its franchise.

This section of Service Development Bid on improving access to “rescue therapies” for COPD patients with infective exacerbations through a community pharmacy led service aims to present the way the outcomes of this development will be evaluated. Furthermore, it presents the key challenges of plans for evaluation and strategies to address them. Early consideration of evaluation during the process of service development allows for collection of baseline data to which the service impact can be compared to. Furthermore, delayed evaluation planning can result in assessment of limited outcomes available through an already running service instead of desired outcomes of the development (NHS Wirral Research & Development Team 2011).

Morrisons Logistics manager will also have to ensure that they have the products in stock when they need it so they don’t run out of the products and this way they can replenish the stock before its completely finished because when stock is finished even for a small time it means that customers aren’t happy and result in moving to other brands which are Morrisons competitors.

Originally Tesco used to be only in-store, by expanding their services online they have created many benefits and opportunities that have changed the way they sell and do business. They are able to communicate easier with their customers, provide an excellent service to their customers and further promote the business with efficiency.

Service firms are increasingly using customer service to develop sustainable competitive advantage – through value generation as well as differentiation. This

This report provides a view on operations of SAINSBURY’S , the third largest supermarket chain across United Kingdom. SAINSBURY’S , in spite of being the longest standing retail chain has been facing stiff competition from rivals like TESCO , MORRISONS. The competitors seemed to have developed at a faster pace since SAINSBURY’S has been through a difficult time in recent years and TESCO is now twice the size in terms of turnover.

The Hawkins Company is a real estate developer, who is operating across UK, offering different types of services, such as: Mortgages, Energy Performance Certificates, Sales and Lettings. They are interested in having Discount Marketplace as a tenant in a proposed shopping center. The Discount Marketplace is an innovative national retailer with the main activity focused on

It was a key decision to feature partners in the campaign, which uses them as a point of difference, distinguishing us from our rivals (www.guardian.co.uk ). The targeted customers of their products are richer class. The most important reason that they have loyal customers is because of the quality they provide. The customers of Waitrose believe in the company, such that even if they get the same goods cheaper in other stores (Tesco, Azda) they will still stick to Waitrose. In the product line the fruits and vegetables they put on the market are priced at a premium. “For anyone who enjoys food and can afford to pay a bit extra, it is easy to understand why the chain has built a following”. (www.guardian.co.uk )

As IKEA stores are located away from the urban areas, many customers may only patronize the stores during weekends. Hence, the store may be relatively quiet during the weekdays and highly packed with shoppers over the weekends. In the case of IKEA, although it adopts the self-service concept in their stores, it actually still maintains a high level of contact with their customers. To ease and facilitate consumer’s shopping, IKEA provides catalogues, measuring tapes, shopping list and pencils. In addition, IKEA stores are designed to have a ‘family shopping experience’ with customer services and facilities such as a restaurant, day care facilities and a Swedish shop. Parents can leave their kids in a supervised play area, or keep their children with them in pushchairs provided (Slack, Chambers and Johnston, 2007). The key point about IKEA is that it is different to the rest of its industry. In typical furniture stores similar products are grouped together and the final delivery of products to customers may take several weeks.