The Service Into The Digital Era

Leaders are key to successful planning and implementation of change. Weiss (2016) noted, “To be effective in such a marketplace, it is essential to manage change. Companies not only need to manage change to survive, but to create a competitive advantage” (p. 4). In order to remain competitive in the tire industry, Discount Tire Co. leadership should focus on organizational change on the limited geographical locations in which they operate out of compared to its leading tire retailers such as TBC, Les Schwab Tire, Bridgestone Retail Operations, and Cooper Tire & Rubber; and large general retailers selling tires such as Wal-Mart, Costco, and Sears. Moreover, many of these general retailers such as Wal-Mart are expanding their retail operations in the replacement tire market.

In order for the corporate lending unit to meet the goal of cutting 15 percent of the operating cost, a redesign team comprised of volunteers from the different departments of the unit. The purpose of this redesign team was to develop a design for the account management team that will streamline the departments function when it comes to serving its customers. This design will allow more resources to be readily available to customers through the Internet. Also, this team will be addressing reorganizing and designing new roles for the AMs to work more efficiently when it comes to addressing the needs of the customers. The development of this team is considered more of transformational leadership, where the GM pushed the senior management team to encourage their employees to volunteer and have a say in the mission to meet the goals of the unit.

There are also challenges that this industry is facing such as restrictions on online payment services by the government and agencies, security of information and data, and adaptation is also a problem. There is a race to control online payments and data processing that includes large known corporations such as Google, Apple, Samsung, Visa, PayPal, Square, Intuit and others more. And these corporations are very far ahead in the industry in terms of technology and consumer market. Apple last year had introduced the app called ApplePay, which enables you to store credit card and debit cards information and even gift cards and pay directly from your phone by

David Jones Limited (DJS) is an Australian retailer tracing its origins back to 1838 when it first opened in Sydney to sell “the best and most exclusive goods” (DJS, 31 Oct. 2009). It has since expanded to become a national retail chain comprising of nearly 40 premium department stores. The subject of this analysis is a strategic business unit (SBU) that is playing an increasingly important role in the company’s future growth strategy; namely the provision of financial services. As the result of a strategic alliance with American Express (AMEX), DJS launched the David Jones American Express (DJA) card in 2008 (ASX Media Release, 20 February 2008). To effectively analyse the value proposition of this SBU and product it is important to

Sometimes, payment industry news is first ferreted out and then re-assembled, in order to reveal an important trend.

American Express strives to create an environment where the employees are respected, feel fulfilled personally and professionally and look forward to going to work. This is achieved by the following practices:

Wells Fargo has a strong value-added electronic commerce strategy. They provide support to the retailers involved in their business-to-business partnerships. Through Wells Fargo extranet they allow retailers to order online and see the status of inventory and shipments. It supplements their EDI and partner-managed inventory efforts” (site). "The power of e-commerce comes from a buyer and seller being able to conduct the full range of a business relationship online. From creating the initial impression, allowing for competitive comparison, to negotiation, to closing the sale to delivery of the product, and finally to customer service."22 If this happens the powerful opportunity e-commerce brings will begin to happen.

“You have one job,” rings in my ears as I leave the hiring office of LOCOLA Credit Union Bank after accepting their job offer of District Manager over ten branches. In the coming days, I work on this paper to identify, analyze, and explore the leadership and communication issues within the district and among the supervisors and employees. Within this analysis, I will also devise strategies to overcome these problems; and create an environment that seeks to develop leaders, support diversity, and encourage open communication based on effective team relations.

Visa Inc. (VN) operates the world’s largest retail electronic payments network and manages the world’s most recognized global financial services brand. Visa has more branded credit and debit cards in circulation, more transactions and greater total volume than any of their competitors. They facilitate global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. They provide financial institutions, their primary customers, with product platforms encompassing consumer credit, debit, prepaid and commercial payments. Visa Net, their secure, centralized, global processing platform, enables them to provide financial institutions and

American Express began as a freight forwarding company in the 1850s, then repositioned as a travel agency, a financial and consulting services company. By recognizing that technology has changed the way people communicate and transact with one another, American Express understands the scope and role of internet technology on the travel market. The corporation turned itself into the booming sector of online services and became an interactive business player in a wide array of services. Today, American Express, known as Amex, is a multi-billion dollar corporation that has reshaped its services and operates more than 1700 travel service locations in over 130 countries across the globe.

American Express, also know as AMEX, is a global financial services company headquartered in New York City and founded in 1850. With 54,000 employees and a revenue of over 35 billion dollars American Express stands tall on the New York Stock Exchange (Sec.gov). American Express is best known for it’s credit cards, which make up about twenty-five percent of total dollar volume in credit card transactions in The United States of America (Reviews.greatplacetowork.com). American Express’ goal is to maintain a leading and almost elite reputation with as many qualified card holders as possible. American Express does this by concentrating on the customer’s experience and branding that experience. American Express’ key components in maintaining and further exceling into this goal includes focusing on their human recourses, social responsibility, and marketing techniques.

American Express has plans to establish some more companies in other parts of the world which compares with the recommendations offered for the next three years, since it is recommended that the organization should establish other branches in different areas with an aim of attracting a large market share. The recommendation of advertising also compare with that of American Express since they have a plan to identify online services to attract many customers. American Express also considers partnership with other organizations which will

The online payment marketplace is experiencing an explosion of innovative ideas, plans, and announcements, which one commentator has likened to a “goat rodeo”, a chaotic situation in which powerful players with different agendas compete with one another for public acceptance, and above all, huge potential revenues. Others liken the payment marketplace to a battle among the four platform titans Apple, Google, Facebook, and Amazon. Each of these titans have their own versions of a future payment system that challenges the other players. And let’s not forget PayPal, the reigning power in alternative online payment, or the credit card companies who process over 70% of online payments, or the

In 1996, Citibank was an emergent banking institution attempting to increase its market share in the competitive Los Angeles area. In order to do so, the bank’s strategy was to focus slightly less on their financial growth, and much more on providing “a high level of service to its customers”. Management viewed this paradigm shift as “critical to the long term success of the franchise”.

The American Express is currently headquartered in the building called three world financial centres, in New York, United Stated of