The Seven Principles Of Patient Clinician Communication

Given the complexity of healthcare system today, effective and efficient collaboration and communication among team members is critical to ensure patient safety. Daniel & Rosentein (2008) reported that during a typical patient’s hospital stay, a patient may interact with 50 different employees that may include doctors, nurses, laboratory technicians, etc. They also reported that when healthcare professional are not communicating and collaborating effectively, patient safety is at risk for several reasons: break in communication flow, misinterpretation of information, incorrect telephone orders and overlooked orders.

Cinahl Information Systems (2012) state communication patterns between patient care providers can fluctuate depending upon gender, cultural background, education level, stress, environmental disruptions, and individual communication styles. Using a standardized communication tool such as the SBAR technique, eliminates communication failure due to the diversity of communication patterns of patient care providers. SBAR allows communication to become precise, consistent, and simplistic.

Therapeutic communication is seen as a complex skill that involves much subtlety and requires a range of different approaches (Jones, 2009). The importance of therapeutic communication and professional relationships with patients as a prime means of attaining healthcare treatment found to be the underlying theme in interpersonal relationships ( Arnold and Boggs, 2011). Therapeutic communication can create a nurse-patient relationship that enhances choice and responsibility, improves patient input and cooperation and thereby maximizes care outcomes (Rosenberg and Gallo-Silver, 2011). By integrating knowledge with compassion, the skill of therapeutic communication is regarded as the nurse’s greatest asset in reducing stresses and establishing a bond (Rosenberg and Gallo-Silver, 2011). Therefore, person-centred communication is regarded as the mandatory fundamentals in health professions (O’Toole, 2012). Attaining person-centred communication is often challenging and it is essentially required in health professions (O’Toole, 2012). One of the important basis for patient-centred communication is the effective listening (O’Toole, 2012). This essay briefly explains the various components of active listening skills that enhance therapeutic communication. Finally this essay concludes with a self-assessment of the current knowledge and skills that the author possess, followed by a development plan that shows the goals and strategies that can be used to improve author’s active

Effective communication is one of the utmost characteristics of a high-quality health care model that responds to the existing needs of the general population. However, communication may sometimes be taken for granted and therefore fail to relay important information between health care providers within the interprofessional team. In today’s health care setting, communication is particularly challenging due to the limited time constrain in the workplace. In spite of the utilization of existing charts and documentation, errors are made. In this paper, a real life clinical scenario is discussed which involved a breakdown of

The American Nurses Association (ANA) “Code of Ethics for Nurses” (ANA, 2001) states: “The nurse promotes, advocates for, and strives to protect the health, safety, and rights of the patient”. This reflects that advocating for the patient directly correlates with the safety and well-being of the patient. The key part to patient advocacy is effective communication. In recent times, there has been a focus on the connection of effective communication between healthcare workers and patient safety. A number of Institute of Medicine reports has brought focus to the severe matter. The reports have emphasized the concern of the lack of communication in the healthcare setting and the resulting negative patient outcomes. (Hanks, 2012a). This goes back to the notion that while many healthcare professionals consider themselves as a working member of a team, we have the natural tendency to work autonomously. Therefore, it is the nurse’s duty to collaborate patient centered care by practicing good communication skills with the entire healthcare team, the patient, and the patient’s family if consent is given to assure patient safety.

It is estimated that in developing countries 1 in 10 patients are harmed during hospitalization each year (WHO, 2012). the quality of communication between healthcare professionals can influence patient safety to a great extent, the impact of communication on patient safety cannot be overstated, in fact a large scale study of adverse patient outcomes estimated that 70% were related, at least in part, to poor communication (Leonard et al. 2004 )

A weakness in communication between interdisciplinary team members can impact patient safety and health . A recent study revealed that out of all the claims analyzed , 57 percent of malpractice cases reflected miscommunication between two or more healthcare providers (Riah, 2015). In fact, the same communication failures directly linked to 1,744 deaths over the past five years (Budryk, 2016). During my clinical placement this semester I have witnessed the overwhelming number of health care team members that are involved in each patient’s care. I also take part in morning nursing rounds where all nurses are updated on every patient’s status. Transmission of permanent patient information is also relayed to all members of the health team via the patient chart .Here , interdisciplinary notes all come together to form updated health information on patients. However, although I have read interdisciplinary notes from all team members , I rarely have had the opportunity to personally communicate with members other than doctors and nurses. Personal communication allows for a team member to pass on relevant information in a timely manner without the possibility or misinterpretations. When communication is strictly done non-verbally, it is impossible to ask any questions.. This is why communication between professionals in health care is essential for patient safety and improved quality of care (Koivunen, Niemi., & Hupli,2015). There are 3 main factors that cause miscommunication

Proper communication techniques such as the one that support Situation, Background, Assessment, Recommendation and Request (SBAR) should be used. Nurses must also remain vigilant when speaking with physicians and relaying verbal orders. Such orders should be done through the use of closed- looped communication with fewer errors and sentinel outcomes observe (TeamSTEPPS 2.0,

Principles of Communication and Its Effects on Safety The purpose of this paper is to discuss the principles and methods of communication while giving examples of each, and define the ethical principles and importance of communication. Principles of Communications

In the healthcare setting, the importance of communication can mean the difference between life and death. This is a result of the numerous components that influence proper communication versus miscommunication in the healthcare industry. The purpose of this paper is to examine communication between patient and clinician, between interdisciplinary team, and between ethical influences with good and bad communication. First, will review the seven principles of patient –clinician communication and how the principles are used in personal practice. Then will explore the three methods that are used to improve interdisciplinary communications with an example that is used in author’s own nursing experience. This will be followed by the application and importance of ethical principles to the patient clinician communication. Finally, considering the results of patient safety from proper communication.

Patient-physician communication is an integral part of clinical practice. The ability to communicate and connect with patients and health care professionals can help build relationships, prevent mistakes and provide a higher level of care. Good communication can lessen medical errors and bring positives outcomes. In this particular case communication on discharge fail the purpose, if Annie doesn’t have the background in nursing will be a difference understanding the rational on the treatment, even when she is asymptomatic but diagnose with urinary tract infection. A huge percent of our patients are able to state the medications list but not their purpose or the major side effects. Lack of communication on the instructions affect patient outcome

This study investigated healthcareprovider-patient communication in a referral hospital where the doctors are mainly monolingual in the main working language of the hospital, Amharic,and the clients are from a linguistically and culturally diverse background, and many of whom do not speak Amharic.It investigated communication barrier,focusing more particularly on language and cultural barriers encountered during healthcare provider–patient interaction.The study sought to answer three main research questions namely: describe what features and patterns language use in healthcare at the hospital has, identify languages encountered and level of bilingualism of the healthcare providers and patients; determine how language and cultural barriers affect both patients and care providers, and how health care providers and patients deal with and/or cope with the communiation barriers.

In this article, the author Kramlich addresses the therapies in CAM-- Complementary and Alternative Medicine, and why it is necessary for nurses to be knowledgeable of the therapies involved. With the growing prevalence in use of CAMs, nurses should be conscious of the potential risks of using conventional treatments on a patient who is using a CAM. I chose this journal article to review since I understand that continuing education in healthcare is important and I wanted to learn specific reasons why. A variety of people from different socioeconomic, ethnic, and religious backgrounds are practicing CAM, and the numbers are growing (Kramlich, 2014). Thus being said, it is vital for all healthcare providers to be well-versed in the different forms of conventional and alternative therapies to enhance treatment and avoid medical errors.

In Saving The Doctor- Patient Relationship podcast I learned that Health care has changed tremendously throughout the years. It used to be that the doctor listened to the patients’ needs and how they feel. Now and days, it’s a miracle to have your doctor listen to you without cutting your short because they are running out of time

Communication has many different variations, such as: facial expressions, listening skills, body language, written and of course verbal. However, if the communication between all parties involved is not understood properly, it becomes ineffective communication that could influence the patient’s health and lower patient satisfaction. The purpose of this paper is to help the reader understand the seven principles of communication that a nurse must use to help their patients to overcome these barriers in the healthcare field. Interdisciplinary communication is also essential between staff and can create medical error or harm to the patient if critical tools are not implemented. I will discuss three of these methods used in interdisciplinary communication while giving examples used within my nursing practice. Lastly, I will be discussing four ethical principles to remember when communicating with a patient.