The Skills Necessary For Intake And Assessment, And Professional, Ethical And Legal Responsibilities

Case managers working in the theoretical framework of the strengths model work to identify, secure and sustain resources that are both external (i.e., social relations, opportunities, resources) and

Case Managers have a challenging job, often dealing with patients, community agencies and facilitating their hospital discharge to the next level of care. They collaborate and communicate with the entire healthcare team and mostly with the patient during the hospitalization process. They act as support for all stakeholders to achieve positive patient outcomes. In this paper, I will be interviewing Ian Mopas, who is a Patient Care Coordinator at Kaiser Permanente in Redwood City about his education, work training, goals, and objectives as a Care Coordinator, and his responsibilities in his organization.

The Case Management program is offered by Kaiser Permanente to support members with complex medical, psychosocial, and care management essentials. This specialized service is provided by case managers. The case managers are either Registered Nurses who are certified in case management or qualified Social Workers. Case managers provide necessary information and education to promote understanding, reduce the chance of possible complications, and facilitate effective and proper delivery of care and services.

The interview of a case manager is designed to give students the chance to create an opportunity of interaction with case management. During the interview, the focus is to establish connection in understanding the purpose of their duty, adapted theory of function, ability to maintain self-poise, intellectual thinking process to maneuver from one case load to another, and demand of the population to whom the service benefits. The interview process provides an overview adjustment to distinguish the relevance between the provider mission statement in contrast with the employee who transforms the vision to concrete, workable possibilities of wonders while helping the client. The reinforcement of speaking live with a case management employee helps to understand the purpose, the process of initiating help, and placing individuals with community resources to help support individual needs.

According to an article published in Case Management Advisor (2008), education assists case managers with being as knowledgeable as possible to identify and coordinate all the resources that their patients need and continued education is an ethical responsibility of a case manager. The article also suggests that advocacy is an ethical responsibility of a case manager. When advocacy is forgotten ethical issues occur. Fraser and Strang (2004) explain that case managers must be given the tools to allow them to function in their role with confidence and competence to act as strong advocates for their patients. Support for decision making is also a key component of case management. Coffman (2001) offers key points from The Code of Professional Conduct for Case Managers advising that case managers are guided by the principle of autonom. Case mangers achieve autonomy through advocacy. If case managers are expected to function with complete autonomy, then case managers require the assusrance that their leader ship will support them when difficult decisions have to be made, (Fraser and Strang, 2004). The concept of employer employees explains that by involving employees in developing the mission and values of the company, this allows employees feel empowered (Porter-O’Grady & Malloch, 2007). By allowing the case manager to be part of the development of the

Social workers must strive “for a full understanding of the complex interactions between the client and all levels of the social and physical system as well as meaning that the client assigns to each of these interactions” (Andreae, 1996, p. 605).

Case management is a continuous balancing act of judgment calls, making ethical choices, getting along with coworkers, and following legal protocol. It is the duty of the case manager to know how to develop a relationship with both clients and coworkers while still maintain their professionalism. The healthcare professional must always leave their personal opinions at home and provide the same quality of care to all their clients regardless if they have different views, religion, sexual orientations, or cultures. The case manager needs to ensure that the client’s concerns will be put first no matter what, and should also clarify that the as the professional he or she will do all that is necessary to provide the best quality of care to their client.

In social work practice, client assessments are important because they allow social workers to gather information from clients. This information helps the acting social worker better understand clients presenting problems. The assessment also helps social workers evaluate a client’s progress and evaluate the effectiveness of interventions used. In this paper, a multidimensional assessment will be performed on a client I have been working with at my internship placement, Urban Ministries of Durham. Once all relevant information is presented, and intervention and treatment plan will be discussed.

2. Summers, N. (2012). Fundamentals of case management practice: Skills for the human services, Chapter 22, (4th Ed.). Belmont, CA: Brooks/Cole, Cengage Learning.

Termination of services provided by case management can occur for a large variety of reasons. The main goal of a case manager is to provide the client with all the resources available to meet the client’s needs. By the end of the action plan the client should be prepared and skilled enough to continue without

One way effective communication can help in a social care setting is being able to know what the client likes and needs, this is

Because there are many different forms of listening they include empathetic listening and active listening. Listening helps with the engagement, assessment and intervention phase because it allows dialogue between the client and worker. Active listening builds on the ability of the worker to build a trusting relationship and a therapeutic relationship with the client (Hepworth& Larsen 1986, as cited in Nugent& Halvorson,2015, P152). Active listening is about acknowledging feelings of the client. Listening means looking at facial expressions, body language and the way social workers present themselves. (Pavord E&DonnellyE, 2015, P14). When working with client’s social workers have to be aware of all the listening they do because it will help provide and be a useful tool in collecting information when working with

Through tertiary studies undertaken and whilst undertaking practical work as a Youth Worker and Counsellor, I understand that Case Management is a service delivery approach now widely adopted across diverse settings in the human services and health sectors

To select a case management model for a human service issue, problem, or consumer group, the first thing a person would have to do an assessment of the situation. They would have to collect all the facts containing to the individuals situations, possessions, difficulties, essentials, and objectives. Assessment frequently consists of organizing and assisting a 'multidisciplinary or multiagency ' group to complete an extensive centered natural calculation. Then they need to plan events that determine how to accomplish the person 's objectives, and encourage the person how to decipher their difficulties and how to get their necessities; then they need to figure out who will do what. Planning frequently includes participation from people close to the person, like the parents of a youngster 's. Next, they need to use 'Service implementation which could encompass connection to facilities and requirements of amenities. Case managers could obtain 'broker services ', as well as familiar and unconventional backings. The case manager will usually find different facilities to help with the situation. After that, the case worker needs to connect different organizations or persons intricate through a facility to the individual. The 'case manager ' is the one that gets everything linked together for the individual to contact. The 'case manager ' would be the main person that should know all the facts about the individual.

Communication is a process involving both verbal and non-verbal gestures between at least two people (Geldard, 1989). It is considered a process because it is important to constantly monitor and adapt responses depending on the context and how the other person reacts (Harms, 2007). In relation to social service work, a social worker needs to be able to effectively communicate with clients in order to form positive working relationships and justify interventions (O’Conner, Wilson, Setterlund, & Hughes, 2008). Effective communication occurs when the intended message is not distorted or misinterpreted (Geldard, 1989). This is particularly relevant for social workers, as they need to correctly identify the problems that a client is experiencing before appropriate actions can be implemented (O’Conner et al., 2008).