The Social Impact Of United Airlines

The article was reported in the National Geographic Traveler Magazine in the December 2012/January 2013 issue. Christopher writes about two separate airlines and the potential of what could make or break a person. He used different points to breakdown what airline companies are doing to the economy. He published the article to make people become more conscious thinkers and look at the entire package/company when it comes the cost of booking with an airline. Let’s look at how the customer service, expenses and hospitality play a factor when choosing an airline. The Good versus the Evil in the air.

3. Obviously one of the biggest financial impacts that the company has faced was the terrorist attacks on September 11th and the financial and economic impact that this event caused on its own. United airlines responded to the attacks by installing bullet proof doors on all the cockpits and

United Airlines and Continental Airlines, two major airlines companies, agreed to a merger that would create the world’s largest airline. Such important deal has a lot of problems to be dealt with, from technical, for example how to put the companies databases together, to more fundamental, like how the company should be ruled.

Company leaders at United have to understand the market structure including what would happen if the decision was made to drop the unprofitable route. If United was to give up that particular route the question then becomes 'what are the ripple effects?' of that decision. The negative aspects of such an action as dropping an unprofitable flight might lead to further negative consequences. As one recent report touted "It is no secret that the airline industry is bracing for a tough 2012" (Shannon, 2011, p. 24) and United must take that into consideration as well. When airline companies are forecasting rough seas, decisions such as dropping unprofitable flights become even more important.

Airline travel is arguably safer than that of car travel, with not only less risk for in motion issues and collisions of any sort, but not issues about missing the turn off. Airline travel issues do not usually persist during travel, yet can sometimes happen before the take-off even begins. The issue with Airline travel is not travel hazards, but instead travel protocols often carried out by the airline companies. United Airlines specifically has gone through too many CEO switches and un-transparent business ethics leading to customer complaints and needs to reevaluate business ethics.

September 11, 2001, was a horrific event that rocked the world and the way people viewed the safety of airline travel. The airline industry was hit the hardest after that day and it was uncertain if they could regain their customer’s

The article “Here’s what United will do differently after the infamous dragging incident”, written by Kristine Phillips and Avi Selk (2017), describes the aftermath of the incident where a United Airline passenger was forcibly removed from an airplane to open a seat for an off-duty crew member. This event was a disaster for United and fueled public anger toward United, even “international outrage” (Phillips & Selk, 2017). This issue has caused United Airlines to change their policies by requiring off-duty crew members to “check in at least an hour before the flight leaves” (Phillips and Selk, 2017) and once the airplane has been boarded, the passengers cannot be removed, unless it is for safety reasons.

The objective of United is to make a continuation of growth in the market share simply through offering the lowest rates in terms of fares. Currently, the health of US economy relies heavily on United Airlines. Businesspersons travelling have been seeking participation in meetings for companies through meeting spaces that are vital like the second life by telephone and videoconferencing. Many families have sought out from flying to location of vacations because of the economic downtown in the two previous years and the weak stock market, as well as concerns of job security. However, experts are trying to resolve the case arguing that the economy of United States is recovering. This is

Southwest Airlines represents a rather unique organizational force that has driven the company to success since its inception in 1971. One of the most unique features about the organizational structure is that it is largely decentralized and employees are openly welcomed to express their opinions on a wide range of organizational issues. However, despite the "hands off" management strategy, the company consistently ranks as one of the top airlines in regards to customer complaints; in 2008, for example, the company received 0.25 complaints on average for every one hundred thousand passengers who used the aviation services (Triangle Business Journal, 2009). This analysis will look at some of the organizational factors that have contributed to the success of Southwest Airlines over the course of the last few decades.

The United States economy has been able to grow steadily after the 200 recessionand because of this, most businesses have been able to also grow effectively. The airline should therefore invest heavily in refurbishing its aircrafts and also investing in projects that will attract employees. To fully take advantage of this project, the United airline should embrace good marketing startegies and also provide competitive prices to its customers.

The system of governance at United Airlines is a straightforward Bureaucratic control. At the core of their governance are principles that are the foundation for investor and shareholder respect and trust. The principles that are practiced are essential to the reputation of United as a whole and are solely focused on organizational excellence, effective operational performance, and above all, integrity. The Board of Directors and the management teams at United Airlines work collaboratively under this corporate governance and guidelines, and include the policies

United Airlines used questionnaires to classify their potential customers by their motivations and identified nine motivational segment profiles which are: global executives, schedule optimizers, corporate troopers, mile accumulators, reluctant travelers, tour takers, quality vacationers, travel seekers, and frugal flyers (The Times 100, 2003, p. 2). The reasons why travelers choose to fly United varies. For example, some may choose this airline because of price, while others choose it because of their frequent flyer program, schedules, or other services.

There have been few inventions to change how people live and experience the world considerably as the creation of the airplane. Today, traveling by air has become the norm and it would be difficult to imagine life without it. Air travel has improved the way people are able to conduct business by shortening travel time and changing their thought of distance. The companies within the airline industry exist in a very competitive market. One of those companies, Southwest Airlines, features low-fare, no-frills air service with frequent flights of mostly short routes. Costs are kept down by the exclusive use of Boeing 737 aircraft, which allows for low maintenance costs and quicker turnaround times for flights, and by an emphasis on ticketless travel (Encyclopedia Britannica). This paper will address two segments of the general environment and how they affect Southwest and the airline industry; evaluate how Southwest has addressed two forces of competition; predict what Southwest might do to improve its ability to addresses these forces; assess the external threats affecting Southwest; discuss Southwest’s greatest strengths and most significant weaknesses; determine Southwest’s resources, capabilities, and core competencies; and analyze their value chain.

As with all airlines, Delta’s recent performance has been significantly impacted by industry shifts and external events. Terrorist attacks and escalating costs have significantly impacted Delta’s profitability in recent history (Rivkin 4). The company has also been losing valuable market share to the low-cost carrier Southwest Airlines throughout the southeast and specifically in the lucrative Florida market (Rivkin 8). JetBlue also began encroaching on key Delta routes, and this seems only likely to increase (Rivkin 9). Despite this, Delta has still performed better than any other legacy carrier (Rivkin 8). Still, recent history has brought several changes to this legacy carrier, and the company has turned its attention towards new competitive strategies.

The airline industry is interpreted as being very unstable due to the immediate reaction to tragedies. The airline industry was affected following the September 11th tragedy and it affected other industries indirectly. The airline industry plays a key role in