The Southwest Way: Leadership, Power, Motivation Essay

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The Southwest Way: Leadership, Power, and Motivation

When Herb Kelleher and Rollin King founded Southwest Airlines in 1971, their mission stated the “dedication of the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit” (Smith, 2012). With that mission in mind, Herb Keller and Rollin King managed to make Southwest the only profitable airline in the United States (Smith, 2012). Southwest’s mission is not the only reason why the airline continues to grow. Without the way, Herb Kelleher former CEO of Southwest, had developed a particular leadership style, power base, and a set way the organization motivates its’ work force, the company would not be as successful as it is
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Being a servant leader empowers others to become better people. Without such leadership, Kelleher’s employees would feel as if they do not matter, but in reality they are the most important assets to the airline company.
Say Kelleher had decided to go with a different leadership style such as authentic leadership. Authentic leadership is, “leaders who know who they are, know what they believe in and value, and act on those values and beliefs openly and candidly. Their followers would consider them to be moral people” (Robbins & Judge, 2011). Authentic leadership does require gaining trust of followers. If Kelleher had picked a leadership style such as authentic leadership, the communication between his employees and the entire organization itself would be different. Kelleher would have to invest more time in communicating, to other leaders, about how they can increase their followers’ or employees’ trust. Instead, communication is different in areas where Kelleher has taken the time to reinforce that leadership is going to take time to coach and develop everyone on the team. Authentic leadership just shows the followers that the leader is an ethical person. There will be a lot less communication between a leader and a follower after trust has been gained in authentic leadership. On the other
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