The Stakeholders Of The Business

In this task I will be describing eight different stakeholders which are; customers, employees, suppliers, owners, trade unions, employer associations, local and national communities and the government. I will be stating what they are, who they are, why they useful, how they influence stake holders on organisation and why they are useful to business I have chosen which is Tesco and The British Heart Foundation.

Tesco's has recently had to make many changes in their staff and have had to change the management structure to be able to pay every manager fairly and pay the wages for their general employees. These effects were taken place due to a major profit change and an unstable financial system. Another effect that has been changed is the Tesco pension scheme back in 2012. The Tesco pension scheme had changed due to financial problems however this would mean employees who have a pension scheme with Tesco will have to work longer if they were in their early 60's . This became a challenge for Tesco's as they couldn't afford to pay out on pension schemes at that precise moment.

Suppliers want steady orders and prompt payment, they also want to feel valued by the company that they supply.

They want to gain respect and value from their customers, so that they will become loyal to them and recommend Tesco to others as a good store which will improve their reputation and gain them more customers. So by making sure they listen and respond to all their customers’ needs there more likely to achieve this. If they did not treat their customers well and strive to meet their needs they would not have many customers, would not have a good reputation and they would there for not sell a lot and make hardly any money.

Tesco Plc is a Public Limited Company who securities and shares are included in the stock exchange and list of different countries. In UK, companies like Tesco Plc are registered under the companies Act 1980 and its shared are offered to public in regards of limited liability. In addition, Tesco is associated with retail sector that carries out a majority business of the company and contribute their share in country’s economy to a huge scale. Apart from the retail sector, Tesco Plc faced tough competition all over the world from companies like Wal-Mart, Asda, Sainsbury, and others. Although, Tesco is not in dominating position in the current retail market in the UK, but the company is one of the biggest retail companies working in the UK, North America, Asia, Europe and other. The company

Customers are incredibly important stakeholders. The customers make Morrison’s what it is today, by means of, without customers endlessly purchasing products from Morrison’s it would not be one of the most trusted and widespread supermarkets in the UK. Morrison’s have to deliver their very best service in order to be the ‘food specialist for everyone’ and attract as many new and

Customer service plays a vital role in the running of this organisation. As they have many competitors they try extremely hard to stand out above the rest with their customer service approach. They use the slogan ‘Every little helps’ to

Tesco operates in 14 different countries. Therefore its performance may be influenced by the local legislation and political factors. There are

The purpose of Tesco is to sell every day necessities to the whole population such as food, clothes, electric goods such as well as

The downfall of Tesco has resulted in their chief executive, Philip Clarke stepping down and their UK chief executive Chris Bush, UK finance director Carl Rogberg, UK food commercial director John Scouler and food sourcing director Matt Simister all being suspended after an investigation into how it had happened. Tesco overstating their profits has affected them

Due to Tesco being a global business, it is essential for Tesco to provide training for those

If Tesco's know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco's is such a big company it will be hard to monitor the customer service in all the stores, but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcher is paid to act as a normal customer and just shop around the store, looking for any improvements and commenting on what is good. The employers working at the store do not know who the mystery shopper is so results are accurate. This type

Tesco’s talk about ‘Every Little Helps’ a lot, but it's not just a catchphrase or marketing slogan, it represents the company as a whole and what they stand for. For the people and their customers, it's how they run our businesses from all over

Tesco has a well established and reliable strategy for growth, which has allowed them to strengthen their business and drive expansion into new markets.

It is a large organisation, and it comes with numerous job opportunities. Tesco offer great job opportunities. Tesco have a vast variety of roles in stores, distribution centres and offices. Tesco needs right people with right skills for the right job so as to support its growth and development.