The Stakeholders of Staples Inc. Essay

2004 Words9 Pages
Introduction Stakeholders are individuals and constituencies that contribute, either voluntarily or involuntarily, to its wealth-creating capacity and activities, and who are therefore its potential beneficiaries and/or risk bearers1. There are several different types of stakeholders associated with a corporation, and those stakeholders can have different views and opinions on what corporation's goals should be and how they should be running. I have interviewed three different stakeholders of Staples Inc., an employee, a customer and a stock holder, to find their relationship between them and the firm. Then, I will use this information to suggest how the firm should proceed and continue to have a better and more beneficial…show more content…
Correlations When looking through the interviews which I had with the stakeholders I found some interesting results. I had received almost a 100% correlation between the answers of the employee and the customer, while the stockholder had always voiced a different view. By studying these correlations it is possible to identify problems the corporation has with its stakeholders if any. One of the questions asked was if the stakeholders if they had any issues or problems with Staples. Licinio Esteves, the stakeholder, had no issues with them. However, Lisze Lam, the customer, and Patrick Forgione, the employee, had both voiced concerns. Ms. Lam had an issue with their customer service, while Mr. Forgione had an issue with Staples' management. Although it seems like there is no direct correlation to Mr. Forgione's problem and Ms. Lam's there happens to be one. Ms. Lam finds customer service to be frustrating, While Mr. Forgione more specifically raises the issue that, "management needs to treat employee's better and schedule enough associates during the open hours because a minimal staff can hardly operate efficiently5." A minimally staffed store cannot operate efficiently, nor would it be able to service its customers properly. According to the article "Managing the extended Enterprise: The New Stakeholder View" an employees role is to precipitate collaboration in the workplace, while a customer has an impact on its brand loyalty and

More about The Stakeholders of Staples Inc. Essay

Open Document