The Success And Viability Of U.s. Healthcare

1170 WordsNov 15, 20165 Pages
Quality Movement Erin Hale HCM 420-H1WW Instructor: Dr. JoAnn Jordan November 13th, 2016 Introduction The success and viability of U.S. healthcare organizations has become increasingly dependent on their ability to provide high-quality care. According to Buttell, Hendler, & Daley, the concept of healthcare quality involves delivering services that increase the likelihood of improved health outcomes for both patients and populations, utilizes the most up-to-date professional knowledge, and meets and/or exceeds the expectations of consumers and payers (2007). This paper will provide a brief overview of the history of quality movement, outline key characteristics involved in quality evolution, discuss process improvement and its relation to quality movement, and investigate the impact that health information technology and Practice-Based Research Networks have had on quality evolution in the U.S. healthcare industry. History According to Chassin & O’Kane, the primary objective of quality movement is the same for all industries- to offer safe products/services that meet customer expectations (n.d.). The groundwork for modern quality improvement was laid by Walter Shewhart, Edward Deming, and Joseph Juran (Chassin & O’Kane, n.d.). In 1924, Walter Shewhart developed the Shewhart Cycle, which was used to continuously improve production processes, thereby better developing and controlling how final products were produced. In the 1940’s, Edward Deming expanded on the
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