The Success Of A Guest 's Stay At A Hotel Essay

Aggreeing with a tour company may get a lot of visitors to hotel. Also, there is always one another hotel around one known hotel. This lucky one could gain recognition by partnering with a neighboring attraction. In today's technology, consumers are able to book their hotels by reading feedbacks and evaluating prices online. The success of a hotel often depends on how it uses key factors like customer service, advertising, cost control and product differentiation. Customer service is an significant part of the hotel experience for customers. Hotel service starts from the front-desk worker serves, as the gatekeeper of the hotel. This employee provides the customer’s first and last impression. They should create a warm and welcoming atmosphere while they meet their customers. There may be problematic situations during their stay. In that case, from gatekeeper to hotel manager, who is responsible with their comfort will need to listen carefully and understand what the problem is and then handle the situation. Thus, hotels achieve a critical success factor by ensuring the staff is knowledgeable, polite and capable of solving any conflicts that may arise at that point. Providing quality service also includes remembering the names with

A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually work long and irregular hours including weekends, evenings and most public holidays, usually works indoors, and from an

The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your

The city has several great theatres and concert halls, including the Palace Theatre right opposite the Palace Hotel.

In Sir Gawain and the Green Knight, an epic written in fourteenth century by a contemporary of Geoffrey Chaucer, we learn about a knight and his quest. Sir Gawain, sworn to seek the Green Knight as part of a deal, first finds himself in an enchanted and beautiful forest and then ushered into a beautiful castle of Bercilak, its host. Bercilak's court seems so like Arthur's that it appears to offer Gawain a familiar refuge in alien territory. The orderliness and beauty of the forest and the castle recall the civilized world of Arthur's court. Gawain is welcomed as warmly as if he has arrived at Camelot. The abundant hospitality and congeniality of the host and servants are clear in this scene, and they put Gawain at

The analysis is based on research into the topic as well as face-to-face meetings with industry professionals of the Hilton Airport Hotel. Results of data gathered show that investment in staff training and constant improvement of standard and practices greatly affect service provided to customers.

The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)

1).The relationship between Hospitality and Tourism: Tourism and hospitality go hand in hand, the hospitality industry offer services like accommodation, transportation, food and beverage, recreation and leisure. Tourism is the activity by the tourists where they engage in travelling to destinations where they want to experience recreational and leisure activities and most of the time avails of accommodation, food and beverage. The hospitality industry is the supplier of the services for tourism. The meaning of hospitality is providing a safe and enjoyable environment for patrons. It also means responsibly serving liquor, to ensure that patrons do not become unduly intoxicated and subsequently a problem for management, staff and the

Customer service is very important element in hospitality industry. A good restaurant or a good hotel always have an excellent service first. Hotels and restaurants put added value in their products and service make guest love it. Some hotels give guest drink when they arrived or prepare small birthday gifts to their loyalty guests. But sometimes hotels spend lots of money to added value of customers’ experience but customers still don’t like their service. So, what’s happening? Hotels gave service and improved service are not customers needed or most needed. That’s the gap between you and your customer. “You know your hotel inside out, but do you ever see it through your guests' eyes? In many cases, there is a disconnect between what hoteliers think

To maintain the cleanliness standard of the rooms, they will go through the hospital information system (HIS) by using the system operation in order to checking all the room status which room must be cleaned. Besides, if the facilities of the rooms need to repair, the housekeeping department will go through the environment management system (EMS) by using the operation system and inform the maintenance department to repairs. The housekeeping department also need to provide the clean environment work place to staff in order to increase the efficient of the organization. Therefore, the housekeeping department are plays as a very important role to the hotel that can maintain between to the guests and staff. (Robert C, 2012,

These days, there have been a number of hotels in various cities, towns and countries. From when I was young to now, I have visited many inns since I loved to travel to somewhere. I had any feeling and impression about hotels where I have been before I became eighteen years old. Hotels were just hotels that I needed to stay for the night. No more than that I thought. Before I went to Canada to study English in 2011, my family had a plan to travel somewhere and stay in a hotel for my farewell in Korea. After we visited many attractions, we were heading to the hotel that we made a reservation. When I saw the entrance of the hotel, I was surprised at first, and when we went inside of the hotel, I was surprised again. For two days, I was very impressed and I thought a lot in positive ways. I always had a desire to visit again and I wanted to get a hotel like that inn. It was the first time for me to know what I want to become. The trip to the hotel was totally changed my life and my dream.

special attention should be given to maintain quality in the case of the Hotel and

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

9:00 to 10:00, the hotel standards will be explain such as values, visions and history moreover a review of the policies and procedures of the establishments will be explained such as in case of fire what is the procedure and also the expectation of the hotel from the employees.

This paper delves into the realm of customer complaints in the Hospitality Industry. Issues that relate to customer complaints in general, complaining as a process, the impact of customer complaints, the most common complaints in the Hospitality Industry, hotel brands with the highest rate of complaints, and handling guest complaints are discussed.