The Summer After I Graduated High School I Worked At The

The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human

belief that a team is not successful without its team members. In my field, a successful team is comprised of individuals who are dedicated, experienced, motivated and supported by management. A1a. Strengths Job Satisfaction: In organizations and companies that utilize participative leadership as a management style, many of the employees are satisfied with their jobs. The reason is rather simple; staff sees their suggestions and/or recommendations are being put into practice. Simply stated, their voices are being heard, their input clearly has significance, and there is a sense of being an essential part of the organization. Within our organization, specifically in the operating room arena, nurses are an important aspect of trialing new equipment or materials that may be utilized in the operating rooms. By enabling these individuals to trial new equipment and provide feedback, management ascertains that the items selected by the staff assist them in performing their tasks successfully. In addition, staff is encouraged to suggest alternatives to equipment being trialed. This particular group of nurses originated from other hospitals that utilize a variety of equipment. Thus there may be better suggestions regarding the

For the Fall of 2016, I worked at Cornatzer Elementary School in Davie County. Cornatzer Elementary School was a Title I school where 60% of the students were considered economically disadvantaged and qualified for free/reduced lunch. I worked in a 1st grade classroom that was composed of 25 students; out of those 25, 15 were male and 10 were female. The majority of the class was Caucasian; however, there were 4 Hispanic children, and 1 of two or more races. During a typical week, we had 5 children who received pull out services. Specifically, we had one student who qualified for English Language Learner (ELL) services, 3 students who solely needed speech services, and 1 student who received speech and behavior interventions.

I feel that involving the board in devising a new strategic plan and allowing them to communicate with the

Diversity constitutes a multitude of variations and differences. Everyone has distinct features that differentiate him or her from the one another. Whether short or tall, big or small, we are diversified. In order to help others, to change the world, or to create social cohesiveness, thorough knowledge and experience with diversity is necessary. For this matter, social work is positioned around diversity ethics and as a social worker one must proactively work with a diversified population throughout his or her professional career. Even though I have always had a strong interest in the social work profession, having numerous personal experiences with diversity allowed me to further realize that I had a passion to help people no matter who or what they are. The two experiences that I have had involving diversity and that I recollect the most are that of adjustments I had to make as a student at The University of Alabama and experiences that I have had throughout my three years on my current job at Walgreens.

When I first became president of the association, I was more authoritarian. I was good at delegating, but I also wanted to do everything. Last year I would say the board was more Laissez-faire, this was great as I did not have to manage my board members closely, but with no structure there were less events, and participation. Now using the democratic/participate style, all team member’s opinions are valued, which shows me when a change needs to occur or stay the same. This style has created trust in the board and increased participation at events, as they are more organized now. This style has truly brought us closer and showed we need to work together.

As I reflect on my internship year and first year at St. Rita Catholic School in Dallas, I have only become more entrenched in what I believe the root beliefs, shared purpose, and core values of an ideal school should be. Especially for a school with similar demographics and culture as that of St. Rita.

Hyatt’s value statement is “to adhere to a set of core values such as, mutual respect, intellectual honesty and integrity, humility, fun, creativity, and innovation to characterize the culture of the company” (Hyatt, 2013).  Hyatt provides its consumers with an intangible good, which is customer service. Hyatt values it personnel as an essential factor in achieving its strategic plan of authentic hospitality. Hyatt’s successful approach to empowering its personnel is its “thoughtful approach to growth” and furthermore, emphasizes its strategy. (Hyatt, 2013).

I regard myself a participative leader. In the words of DuBrin (2008, p.348), "a participative leader is the one who shares decision making with group members." In the past, I have held various leadership positions. During those brief stints as a leader, I have found it prudent to consult widely before making decisions. In my opinion, it is by consulting widely that we make the most viable decisions. It is also by consulting widely that we motivate others to achieve set goals (Pride, Hughes, and Kapoor, 2011).

The key strengths of participative leadership style are increased productivity and job satisfaction. When employees are afforded an opportunity to be involved in the organization’s decision making process, they are likely to develop a strong sense of commitment to the organization as well as increase their performance. Job satisfaction is another key strength of this leadership style. Most employees display high levels of job satisfaction when they notice their suggestions and/or recommendations are taken seriously and in some instances implemented within the organization. Additionally, this

Five years ago was when I knew I wanted to work within the hospitality industry. This was the time in my life where I came to the realization that this fun and entertaining industry was a place where I could develop a career. Every since this time in my life I have been creating goals for my career and steps to achieve these goals. One of these steps to achieving a successful career includes attending a university to study hospitality. This step has brought me to this point, where I am creating goals specifically for this course. I believe creating these goals will put me in a position to better succeed. I know being successful in this course is important because the information taught will help me in achieving my career goals.

According to the research and reading of (Kristi M. Branch, 2002) “ Lawler (1993:174-177) emphasized the strategic benefits of participative management, could be made rapid and flexibly when power is moved to the lowest possible level, and that workers are empowered and motivated by changes. Overhead costs can be greatly reduced, increasing the organization’s competitive advantage.”

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

The Hospitality Industry is an industry that relies greatly on the Experience Economy. Today, receiving the product is no longer satisfactory to customers, and they need more than just the product, and that is where the Experience Economy comes into play. In this paper, the Experience Economy will be discussed and described. The discussion includes facts such as the introduction of the Experience Economy by Pine and Gilmore. In addition, an analysis on the impact that the Experience Economy has had on the Hospitality Industry will addressed, incorporating key concepts such as modern management, soft skills, and emotional experience.

It has been one year since I started to be a banquet server. The experience of working as a banquet server has helped me to appreciate people hard work around the tables serving their clients without complaining their exhaustion. According to Christa Titus, the author of “The Definition of a Banquet Server,” “A banquet server is a person who serves food and beverages to guests at an event.” The servers work at many special events such as graduation ceremony or wedding feast. Some of their duties are serving the ordered dishes, cleaning up the leftovers and assisting guests with their menu items. From my observation, this career is a low class job which pays a little amount of money for the life expenses alone. The workers are paid by hour but the wages in each country are varied.