The Telstar scenario describes a conflict with multiple failings. Firstly it resulted in a faulty product. Secondly, it reduced the relationship between the Structures Manager (SM) and the Project Manager (PM). It appears that neither party tailored conflict management techniques to the conflict.
This conflict is between two people with differing positions: one believes that the work should be carried out, the other does not. Fisher and Ury (2012, p14) state that “positional bargaining becomes a contest of will” meaning that one party will end up bending to the will of the other, causing resentment and anger. (Fisher and Ury, 2012) When interests, as well as positions, are considered this will improve the negotiations. (Funken, 2001) The interests may have been missed due to both parties seeing this as a conflict of control (Fisher and Ury, 2010) and using the Thomas-Kilmann method competing. (Bens, 2012) But their outcomes are different: the PM ‘wins’ and the SM ‘loses’ without attempting to find a win-win solution or to compromise. This not only means that they fail to find options, but will hinder relationships between the teams, potentially affecting future projects.
To be concluded successfully, this conflict could act as the storming phase of Tuckman’s stages of group development (White, 2009) this conflict could be part of a cultural change in the organisation: to collaboration between functions which will add value to this and future projects. It is easy for a
At the same time, I also realized that the negotiation partners are not always having the conflict interests during the negotiation. In this case, for some of the issues, we actually have the same goals. So baring this in mind, in the future negotiation case, I would first seek the common goals for both of us first to create a win-win situation.
In the following section, we will see that there are several types of teams to be discussed. Regardless of the type team, conflicts are inevitable and therefore, resolutions must be found to remain productive.
The next time the group met they were in the storming stage (Tuckman 1965). This stage is where any conflict happens, the group member explore their roles within the group. Within this stage there can often be a struggle for power, status and control. Even though conflict
People work in groups or teams everyday whether in their career, education, political organization, church, or any other social setting. Conflict while working in teams or groups is inevitable. When taking people of different backgrounds, personalities, moral, and ethical beliefs and putting them together in a group, conflict will arise. The key to achieving your team goals is to construct and conquer your goals with keeping the greater good of the team in mind. Conflict as it arises should be combated and abated through swift and thorough resolution techniques. When dealt with properly conflict resolution can give rise to a cohesive and productive team.
Brockmann, Erich. (1996, May). Removing the paradox of conflict from group decisions. Academy of Management Executive. v10n2, p. 61-62.
The key purpose of our group assignment was to demonstrate the ability to research and critically analyse an organisation’s structure, culture and approach to management and leadership: this essay evaluates one aspect of that experience: my approach to conflict and decision to not undertake a leadership role.
Using Tuckman’s (1965) model of group development, our first session can be considered as our “forming stage.” This was on the basis that it involved introducing ourselves to one another and to quote Price (2001): “we created and negotiated an
Work Team development is a dynamic and often difficult process. Most teams find themselves in a continuos state of change and development. Eventhough, most teams never reach full stability, there is a general pattern that describes how most teams evolve. There are five stages of team development, the first stage is forming. In this stage there is a great deal of uncertainty about the teams purpose, structure and leadership. Members are testing the the waters to determine what types of behaviors are acceptable. This stage is complete when members began to think of themselves as part of the team. The second stage is called storming. In this stage there is much intragroup conflict.Team members accept the existence of the team, but there is resistance to the control that the team imposes on individuality. Conflict can arise from numerous sources within the team setting but generally falls into three categories:communication, factors, structural factors and personal factors (Varney, 1989/Townsley). In addition, there is conflict over who will control the team.
The Tuckman’s stages of team development (Levi, 2007) will be used as lens to evaluate the work of the group presentation. The Tuckman’s stages of team development consist of five stages of forming, storming, norming, performing and adjourning (Levi, 2007). In the forming stage we tend to know each other and figure out how we are going to run the presentation. At this stage, there was discomfort due to unfamiliarity together with confusion on how we will function together. The solution for that case was, everyone had each member contact detail, had a clear ground rules, as well as planned how we will accomplish our tasks. In addition, we also experienced the storming and norming stage. Levi (2007) says that the in the storming phase there are often
A leader has a role that can impact others to be more operative in functioning to attain a common goal and maintain effective working relationships amongst group members (Johnson & Johnson 2012). This makes leaders in groups considerably important in shaping individuals (Johnson & Johnson 2012). However, conflict arises in groups and becomes difficult to manage when a leader and the followers lack the skills to manage conflict as a team (Johnson & Johnson 2012). Leadership and conflict resolution skills must exists between leaders and followers in order to manage conflict (Johnson & Johnson 2012). Also, it is possible for followers to teach leaders how to lead and resolve problems since followers can play an active role in building relationships amongst group members (Howell & Shamir cited in Johnson & Johnson 2012). Since followers and leaders both have significant roles in accomplishing the group goals, they both have a role to manage conflict effectively as a group (Johnson & Johnson 2012). This essay will discuss how leaders have an important role in managing conflict and likewise with followers having important roles in managing conflict. Conflicts, the various types of conflicts that happen in groups and the reasons behind the conflicts will be mentioned followed by approaches that can be taken to help manage struggles within groups. The methods can be used by leaders and followers in order to manage
To oversee conflict circumstance, my activity would be listen the both sides first on the grounds that without knowing the entire situation and the base of that issue, I can 't settle on judgments or any choices. At that point make the both sides realize not to make such climate again in light of the fact that different workers can receive this conduct and as a originator, I dislike that. I will make this discussion
Many authors have highlighted the inevitability of conflicts on the other hand it is said that disputes can be prevented or at least can be minimized through proper management. Conflicts are ubiquitous where ever a large number of people are involved i.e. where the human relationships proliferate (Kumaraswamy, 1997). People are the principle resource for any commercial project today. Different project managers, engineers, surveyors belonging to different organizations and having different needs, goals and each of them looking to maximize their benefits are brought together to form a team. Because of these differences in the individuals the conflicts and disputes become inevitable in a project. Conflicts are generally perceived as a negative term but it has both positive and negative sides. Positive conflicts can be helpful to generate new ideas, make innovations, helps people to ‘Be real’ and creative. But this conflict has to be maintained so that it does not get out of control and bring about dysfunctional consequences. There are large numbers of potential sources that makes conflict inevitable in a project. Some of them are explained below: - (scribd)
The second form of conflict management is Compromising. This form brings along the idea that losing something is adequate when an individual gains a little. Both sides come to the middle to help serve the team and project on hand while making it possible for each person to maintain a portion of his or her original idea. The drawbacks of using this method are values and objectives can be lost in the process if they are compromised. Some of the demands from the other side may be too severe to come to a middle ground on. This method can also create other conflict if no respect for the compromise or the other team members exists. When this method is used to its full potential people of equal roles are equally committed to the team. “When the issue is to complex to just abandon the others ideas or perspectives and when the specific task that is being dealt with is only moderately important.” (Improving group, organizational or team dynamics when conflict occurs, 2008)
Compromise strategy when project stakeholders have fair power or influence and there is less time to resolve the conflict.
There is a thorough examination of the various ways in which different sources of conflict can be