The Total Bill For Commercial And Industrial Customers

1. Friendliness – Most people want to be treated in a friendly manner. When purchasing something or requiring customer service from a vendor or supplier.

Not only are reviews being used to damage a reputation but also used as black mail. An investigation by the Times had implied that 80% of hoteliers and bed and breakfast owners had complained to TripAdvisor that guests had been using the online review system in an intimidating and black mail way. Guests would demand upgrades or discounts if the business in question did not comply then a bad review would be posted on TripAdvisor. Bha.org.uk,(2011)

Treat our customers with sincerity, kindness, and respect, and think of new ways to impress, delight, and surprise them.

On March 27, 2014, Wade Graham of the San Francisco Chronicle reported “The Water Revolution California needs.” California is having a severe drought. Wade Graham tells his readers that California is in a serious water crisis. The state of California needs to make strict changes to how water is being

What if you had no water to bathe, wash dishes, or even drink? This is the future we face here in California if the state doesn’t act to conserve our water and ensure that it is wasted as little as possible. California is in its 3rd year of a debilitating drought, and many citizens, especially farmers are dangerously tapping more into an nonrenewable resource: groundwater. In light of the severity of current and future problems that have or will result from the depletion of the fast-emptying subterranean reserves of water, California’s Legislature has introduced a new bill designed to limit and control the use of groundwater, a decision that all other western states have already made. I believe that this new bill is necessary to prevent California

California is in a drought and has been for the last three years. Southern California especially is affected by the drought that is now become a regular occurrence with no end in sight. With decreased rainfall and a steadily growing population, Southern California residents now have to make an effort to conserve the renewable resource that is water. Everyone uses water and humans, like all mammals, requires water for survival. With increased demand and decreased supply, water companies now charge more for water than ever before. Water companies can also use this as a way to educate the customers who habitually overuse water with the goal of persuading them to conserve the limited resources available. Recycled water is a more sustainable alternative, however even after treating and purifying that water, it would be still unsafe to drink, and even if it were, no one in their right mind would want to pay to drink what is a essentially sewer water.

For those causes and effects, the California officials have come up several solutions for solving this problem. The first solution is education. The residents in California do not have enough concept of saving water, so they use a lot of water to water their lawns and plants, wash their clothes

An Issue for California’s Water Supply Now and in the Future: Educating Urban Consumer’s to Reduce Consumptive Usage Michael McCullough California Polytechnic State University San Luis Obispo Introduction Water is essential to sustain life. It is becoming an ever more valuable resource every year as it becomes scarcer. The general problem is that California is in the midst of a severe drought. The specific problem is that the typical urban consumer has little knowledge of how to reduce their every day consumption of water. Urban usage accounts for approximately 5.7 million acre-feet per year, which equates to approximately 10% of California’s annual water supply in a year with normal precipitation (Burt, 2014). In this previous water year (October 1, 2013 - September 30, 2014) California experienced its driest year in 119 years (Ca.Gov/Water Conditions). Serious action needs to be taken immediately to reduce consumptive usage, especially in the case of urban consumption of water. Shakespeare famously said “I to the world am like a drop of water that in the ocean seeks another drop”. While each individual may believe their actions to be insignificant, in the bigger picture, California needs every drop it can get.

Over the past 4 years the water crisis has been rearing its mean head not only across the globe, but here in our home country, in the state of California. The citizens in California have moved having a normal lawn of grass into the luxury category. Not only have lakes and rivers dried up, but reservoirs that provide water for the entire state have dropped to hazardous levels. In Calaveras County, home of the state’s fourth largest reservoir, levels of water have dropped to only 20% capacity.

When analyzing the operations side of the Regal Carnation Hotel, we thought specific questions could clarify the situation. The first question we posed was “Why would the hotel offer such a low price to customers if they are trying to compete with higher end hotels on their website?” When a hotel wants all the money up front with no possibility of a refund, they’re sending a discrete yet emblematic message to the prospective consumer that would seem to be a prototypical bait-and-switch operation. Because of the remote location, customers wouldn’t be able to verify and match the value of the hotel to the perceived market. Customers commit to the hotel as soon as they set their reservations, and almost undoubtedly they are disappointed and become a subject of a unique case study.

 With reference to your own ( or other identified) HR role, outline how an HR Practitioner should ensure the services they provide are timely and effective. You should enclude: INTRO With reference to the HR Practitioners role within my company i will show how we meet the customers needs in a timely

Patricia Mulroy, who had been leading the water department for more than a decade, knew from the moment she started working for the city that they needed to change their mindset on water consumption. Back then the attitudes of the water division was, “Just shut up and turn on the faucet”. Mulroy knew that there was no way a city like Las Vegas could continue with such an attitude about water, be the driest city in the country, and grow to what it has become today. Over the years, she has changed not only the attitudes of the city’s citizens and workers, but also the way they get and use their

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

Abstract This paper delves into the realm of customer complaints in the Hospitality Industry. Issues that relate to customer complaints in general, complaining as a process, the impact of customer complaints, the most common complaints in the Hospitality Industry, hotel brands with the highest rate of complaints, and handling guest complaints