1. The traditional change model consists of three steps: unfreezing, that is, recognizing the need for change because of some event or threat, the actual change actions and refreezing, that is, incorporating new ways of operating, and thinking into the everyday operations of the organization. Apply this model to the situation at the Coca-Cola Company at the point when the lawsuit was served in 1999.
As it is stated in the case of Coca-Cola, “it was a marketing machine ran by bureaucrats and accountants focused more on getting the most out of what they had than of thinking of good ideas” (Harvey & Allard, 2015, p. 100). At that stage, Ivestor, who was a CEO of the company, was focusing more on the numbers and revenues than on what is really going inside of the company. He was described as “arrogant and insecure” (Harvey & Allard, 2015, p. 100) and refused to listen to his own people, working for him. Instead of solving the real problems in the company, he was focusing on keeping profits on the same level. Case gives an example of passivity of his actions by increasing the price of Coke syrup sales to bottlers to keep it. Of course, it was a mandatory action due to the “largest product recall in company history" (Harvey & Allard, 2015, p. 100) but it only accumulated a racial tension in the company, as he was indifferent to people and focused on financial results. Ivestor tried to prevent dramatic outcomes of the lawsuit more than to solve the problem and prevent it in the
Chapter 15 is a very interesting chapter, I really enjoyed reading this chapter, it discussed the theory of change, reframing, paradoxical interventions, problem information/ resolution, stochastic process, perturbed versus change agent, meaningful noise, language and worldview, stability and change and information and perturbation. A theory of change is connected with two perspectives how the worldview analyzes things. The first-order cybernetic perspective is one, which means the therapist intervenes from a position outside the system and the second-order cybernetics perspective the therapist perturbs from a position withing the system. I started to evaluate my life and started to think what I needed to change, and what problems I needed to work on.
The next stage is a stage of providing the actual change actions. Here, the company has chosen a new CEO and President, Douglas Daft, who was an opposite of Ivestor. Daft was a delegator, who wanted to turn Coca-Cola to a most desired company by employees in the world. He also saw a company as a head of the class, when speaking about diversity of workforce and business. Daft was fast in his actions. He has put Ware on the position of Vice-President for Global Public Affairs, as he was concerned about diversity issues in the company as well. They applied Ware’s suggestions about supporting the diversity from the top-executives and tying compensation increases to the achievement of diversity goals. On this stage, the U.S. District Court for the Northern District of Georgia approved the Settlement Agreement, which was used to non-hourly U.S.-based workers of the company, excluding its bottlers and called for pay-back to employees, future pay equity and equal employment opportunity. Task Force was created to provide an independent supervision of company’s compliance and was reporting on implementation of these programs. On this stage, Coca-Cola learned a lot about its past mistakes and provided dozens of changes to its policies and procedures. As it is not possible to change a whole organization in a short-time period, Coca-Cola was implementing changes during the next decade after a lawsuit and even created a document, called “Manifesto of
In the last module, we learned about how and why trauma bonds are formed by an exploiter or an abuser. We also learned a bit about identifying the presence of a trauma bond. Once a trauma bond is identified, it is important to provide support for the client. In this module, we will learn about the Stages of Change Model. The stages of change is useful in assessing where your client is, and inspiring and tracking progress.
. I struggled with the urge to abstain naturally, but as the week went on the length of the cravings became lesser. By week two although I still remained abstinent but it is apparent that I am getting frustrated and losing hope. By week three I have broken abstention by consuming four out of the seven days. Week four I have now become fed up with having to quit energy drinks but I only consumed one out of the seven days. As learned in class, this is how the stages of change model works; it is a cycle that keeps going around until one day there is epiphany. Just like in the stages of change, once there is an action, then comes maintaining abstinence, and if there is a relapse then the person starts over again. This is exactly what I did.
Furthermore, public opposition focuses on the threat to personal liberty not only to choose what to do with one’s own body, but also to choose how to raise one’s own children. The right to self-determination and freedom of religion is not absolute. “Every court to consider challenges to compulsory vaccination laws has upheld the statutes” (Chemerinsky & Goodwin, 2016). The need to protect the people at large ultimately overrides an individual’s right to make a vaccination choice for their children. The legal precedent has been set. Furthermore, all major religions and faiths have no explicit objections to vaccinations, undermining the entire religious exemption. In a systematic review by Wang, Clymer, Davis-Hayes, and Buttenheim (2014), philosophical
In the process of using models and theories of change review I have identify five different models or theories of change. Discuss the validity and utility of these models. Therefore in the development of my project I have come up with three models and two theories which will help me develop my project. The American Airlines project will use them because they are most valid to the development of the project and fit in. The process consultation model lets the client's involvement can help to break down potential
These are a list of the nine models that I will compare for our organizational change. The Lewin, three-step model, Bullock and Batten, planned change, Kotter, eight steps, Beckhard and Harris, change formula, Nadler and Tushman, congruence model, William Bridges, managing the transition, Carnall, change management model, Senge, systemic model, and the Stacey and Shaw, complex responsive processes. Along with discussing the models, I will
What would I like to see change: In spending time thinking about living on campus it was really hard for me to find something that I really felt strongly about changing, however the one thing that does come to mind is the house of the dining halls on the weekends as well as the menus. Because first year students are required to have a meal plan, it is a hindrance to students when the dining halls are closed. During my first year as a student I was very active on campus on the weekends and every weekend I had to skip a meal in the morning because the dining hall was closed. I think that if Fresh Foods can stay open until 2am weekdays for students to have a late night meal, then Juniper dining should open up at 7am on the weekends to give students an option for food early on the weekends. Additionally, I think that instead of serving breakfast until 2pm, the dining hall can open up early and serve a full menu. I feel like eating breakfast twice a row for two days is not an adequate use of a campus service.
Once a quality improvement plan (QIP) has been developed and evaluation methods determined, a plan for implementing the initiative must be created. An action plan is a series of steps and timelines that will ensure a QIP is implemented successfully (Desjardines, 2011). The purpose of this paper is to outline an implementation plan for the QIP of reducing the rate of worsening pain in the elderly with dementia and other forms of cognitive using a nursing education strategy in the Veterans Centre (VC) at Sunnybrook Health Sciences Centre.
Sometimes even the most brightest of minds fail. Doug Ivester, head of the Coca-Cola Company for only a little more than two years, resigned after an unofficial meeting with the two board members Warren Buffet and Herbert Alan. Fostered by former CEO Goizueta for over 10 years, he took over this position of one of the highest ranked global brands after Goizueta’s unforseeable death. As it turned out, Ivester could not generate the results he was expected to (Morris & Sellers 2000).
Soon after my departure from Unicef, I started working with a consulting firm that was having difficulties with their human resource outsourcing and recruitment department as it was losing clients and revenues for 3 consecutive years. I was tasked with evaluating, proposing and implementing changes that would result in a restructured department and greater synergy in order to render the department solvable. The challenge in itself was quite valuable and I was grateful for the opportunity. I had never implemented changes within an organization before however I had participated in organizational change and had always understood the reasons and had never resisted the changes. I came into the organization with a positive attitude and with a bit of naivety, excited with the idea of digging into the issues and changing things around. At the time I was not yet introduced to the different change management models that would have provided a better understanding of the logic behind employee resistance to change. Consequently I believe that the board and I were ill equipped to understand and process employee reactions. Thinking back, Elizabeth Kubler-Ross’s Five Stages of Grief and Loss would have been a great tool to have as it perfectly depicted the challenges we had encountered.
Kurt Lewin presents his three phase model for managing change. Three stages are unfreezing, change and refreeze or freeze. This model seems to be very simple but it is possible to take is to different level of complexity too. It depends on the organization and its structure.
Since the 1990’s Coca-Cola has been involved in some scandalous and very unethical activities in areas such as product safety, anticompetitiveness, racial discrimination, channel stuffing, distributor conflicts, intimidation tactics, pollution, depletion of natural resources, and health concerns (Ferrell, Fraedrich, & Farrell, 2015). According to the case study, they have been named in multiple law suits; some which resulted in out of court private settlements, others in a court battle and still others that remain unresolved at this time (Ferrell, Fraedrich, & Farrell, 2015). By all accounts, Coca Cola has made attempts to resolve all complaints and issues but sometimes their technique was not what many thought it should be. Even with a history of troubles, Coca Cola remains one of the most recognized brand names in the world. In the south, if you ask someone what they want to drink they will most likely say a “coke”; one must understand that this could actually mean any of a dozen different carbonated soft drinks because everything is a “coke”. They are well known for their savvy marketing and a reputation for quality (Farrell, Fraedrich, & Farrell, 2016).
Coca-Cola is the world’s largest beverage company specializing in the production in soft drinks. It had also grown over the past 120 years into one of the most reputable companies in the world with an instantly recognizable brand name (Thorne, Ferrell, and Jackson 408-409). However starting in the 1990s, Coke began to experience series of bad decision, mismanagement, and alleged misconduct (Thorne, Ferrell, and Jackson 409). Debbie Thorne, O.C. Ferrell, and Jennifer Jackson’s case study The Coca-Cola Company Struggles with Ethical Crises examines Coca-Cola and those troubles it has experienced in recent years.
In the design industry, where clients can drop you at anytime, Cre8Deisgn depends upon an operational system flow to exceed time and creative expectations in order to deliver excellent deigns that attract for the future clients. Cre8Design is a design studio focused on graphic design, visualization, product design, webpage design, and much more. Unfortunately, clients have been criticizing the lack of coordination with their design services. The client is contact by the administrator in addition to other various other members of the Cre8Design team, each providing a different set of opinions regarding their product or service. The client is unable to clearly understand the progress of their product or service with so many varying remarks (see appendix 1). (Cre8Design, 2014) (Anderson, 2015)