Reichart Case Study Essay

University of Queensland ORGANISATIONAL BEHAVIOUR Course Code: MGTS 1601 Employee Resistance to Change Student Name: Yuanli Zhang (Phil) Student Number: 43401163 Course Tutor: Marissa Edwards Yuanli Zhang 43401163 Table of Content Introduction ------------------------------------------------------------------------ 2 Description of Problem ----------------------------------------------------------- 2 Propose Intervention ---------------------------------------------------------------4 Conclusion -------------------------------------------------------------------------- 7 1|Page Organisation Behaviour; MGTS 1601; Individual Essay; Employee resistance to change Yuanli Zhang 43401163 Contemporary business dynamics are pressuring

You get last place in your tournament. The coach walks up to you looking disappointed and hands you a trophy. You look down at the trophy confused on how you go it and notice that it reads “participation”, but why hand out a trophy if you didn’t really earn it? A popular issue today is whether or not participation trophies should be given out to young athletes. There isn’t a right or wrong answer to this debate, however I believe that it is wrong for these no good trophies to be handed out. Here are some of the reasons on why I believe this.

In this case, there are few symptoms clearly stated that something has gone wrong for this company. These symptoms can be classified into two main areas; one is the negative feedback from the customers and another one if from its own employee’s job dissatisfaction.

The paper is divided into three sections, the first of which will establish a timeline of events. This project background will serve as a case study for the analysis in the following section that will be structured such that each of the previously mentioned facets will be independently analyzed and contrasted with project management principles. Finally the paper will conclude with a summary of the analysis and recommendations based on

Do you remember what it was once like to win a trophy? Those huge, golden statues that resembled an accomplishment that you completed? How happy you were when you received your very own trophy too? Everyone should be able to recall when you were once rewarded for any outstanding achievement that they've done. What if I told you, however, that the trophy you received when you were a child wasn't so special? That it was, in fact, a participation trophy, and every other child got one. Would it be so special now? That's the problem that kids are facing now with participation trophy's, due to its lack of being "one of a kind". I believe that because of its lack of being unique, a participation trophy shouldn't be required to be given out at our

In a matrix structure, each employee answers to two immediate supervisors: a department supervisor and a project manager. The department supervisor is charged with overseeing employees in a functional area such as marketing or engineering. Project supervisors manage a specific and often impermanent project. They absorb employees from various functional areas to complete their project teams. This kind of organizational structure has several advantages especially if the project managers identify their team strengths and weakness early. Directing the staff with effective leadership skills is a key role as a project manager. A clear direction of the project from start to completion is vital. Therefore, the project managers must carry top notch planning and organizational skills. To follow the WBS and have a clear understanding of the importance of remaining on budget throughout the entire project is mandatory. The experienced project manager must keep planning, staffing, budgeting and scheduling and other control techniques under wrap, by utilizing their administrative skill according to Project Management, (Kerzner, 2013). Although the administrative and other techniques are important, in this particular project, each project manager must work closely as a team member and example. Building the team and each departmental manager into a working cohesive team, could be the true

This report therefore gives an analysis of the current culture of the organisation, referring to the present business practices and the values and ways in which the organisation is run. Despite the effectiveness of this current culture, and the challenges of ‘change’ of any sort, there

The intent of the proposal is to address the case brought forward to our organization concerning “The Young Change Agents,” at Price Waterhouse (PW) who later merged with Coopers & Lybrand. It is my understanding that the platform to address the need for change in the organization plummeted with three young pioneers (Shaw, Middleburg and Sgaralgli) recognized a need for change. Prior to Shaw and Middleburg arrival to PWC, they had an opportunity to work in a well-known student organization AIESEC. In their tenure at AIESEC life was different, as Shaw recalled while operating as the president of the national organization in New Zealand division; he recognized that AIESEC focused on developing his leadership skills by focusing on such programs as skills, attitudes, values and cultural understanding. Furthermore, he noted that his transition to PwC led to a lower echelon, and it was difficult to transition from the president to a staff member. PwC also had a high spending budget for stationery compared to New Zealand AIESEC. Moreover, the technology was not up to par for such a large cooperation. (Jick & Peiperl, p. 463) Shaw and Middleburg later partnered with Sgaralgi to fight the deficiencies that they saw in PwC. They created a force that focused on overhauling the existing values at PwC. They approached each situation, manager and employee one step at a time. Expecting nothing in return, but only to share their message on the new

First and foremost, Gar should not bark down what NCO should do to overcome this change as this would be counterproductive. What should actually occur is, Mr. Finnvold should foster an environment where all employees can learn what and why changed is required. Learning is the process of collecting data from the external arena, analyzing that information, which in turn allows an individuals to adapt their thinking and behaviors accordingly (Spector, 2013, p. 53). For illustration, the employees of NCO were in a culture that was defined by high cost, low customer service responsiveness and not a strong management skill set, in addition to, they were not providing much value and defining and telling customers what they want instead of visa versa. As a result, Gar should start the learning process with the employees by providing the consultation

The Trophy Project was fundamentally mismanaged from the start. The management functions of planning, organizing, staffing, controlling and directing personnel and resources were poorly executed by both senior and project level management. Customer expectations were not well defined and scope creep was allowed to take place without proper administration. There did not appear to be a corporate champion for this project who could mentor and resolve conflicts that were beyond the authority of the project manager. Plus, the project manager appeared to be inexperienced and was not very adept at negotiating with upper level and functional management to obtain the proper resources necessary to achieve the project

Besides, regarding to the clients, the JVI had never build up a connection with the client until the surprisingly got the contract, the existence of hierarchy and non-trust between client and project team lead to the inefficiency of obtaining client information, later resulted in Jack’s misleading proposal for market research. Also, because in the concept of high power distance, decision making process is limited one-way participation and communication (In the Eye of the Beholder, cross cultural lessons in leadership from project GLOBE, Mansour Javidan, Peter W. Dorfma, etc), Jack’s own lack of experience on project management made it is possible for the project to diverge from previous direction under one person’s leadership.

The cultural norm was to operate only within your function. This “decentralized managerial philosophy” hindered proactive communications between departments that that could have assisted in the company’s transition to project management.

The third error is leaders lacking a vision. A successful transformation according to Kotter requires “a picture of the future that is relatively easy to communicate and appeals to customers, stockholders, and employees.” A vision clarifies the direction of the company and helps to create motivation. The fourth error is then undercommunicating the vision by a factor of ten. In other words, Kotter suggests leaders must use every opportunity possible to communicate the new vision and strategies to the entire organization. This is followed by the fifth error of leaders not removing obstacles to the new vision. Organizations should allow members to make changes to their areas of involvement. People need to be empowered in order to be part of the process (Kotter).

Though this phase had identified that there is some disconnect between the project team and the champion it failed to list down the key stakeholders and their involvement in the project. This phase should clearly develop a high level project plan to show the highlighted completion date with the list of team members.

Although there are signs that the company has a matrix structure in place, they do not follow a programme management approach and numerous failures within the structure exist. Their approach to management is still that of a traditional organisational approach, which tends management to lack both strategic purpose and customer focus.