The Types of Feedback Support and Advice That Internal Assessment and Quality Assurance Staff May Need

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4.1 Critically compare the types of feedback, support and advice that internal assessment and quality assurance staff may need to maintain and improve the quality of assessment Types of feedback, support and advice that internal assessment and quality assurance staff may need to maintain and improve the quality of assessment include verbal, written, directive, developmental, guidance, and signposting. Verbal feedback includes straightforward verbal responses from staff, clients, or stakeholders. Written forms of feedback are generally more formal than verbal types. Written feedback can include letters or emails. There is usually a permanent record of the written feedback, unlike the verbal feedback. Directive types of feedback are used to provide clues that the quality assurance staff can use to device the best possible course of action. It is helpful in creating a non-confrontational and non-threatening environment from which to create positive change. Developmental types of feedback are similar to directive types, in that they empower the internal assessment and quality assurance staff to make decisions. Likewise, guidance is a good way to help steer quality assurance staff in the right direction. When it is strategic, signposting can also be helpful for improving quality outcomes. 4.2 Evaluate standardisation requirements relevant to the external quality assurance of assessment Standardization requirements help to guide quality assurance specialists. They provide the
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