The Uber Rating System

Uber drivers are required to pass a criminal background check in order to be eligible for employment with the ride-hailing transportation service, but drivers with serious criminal histories have slipped through the cracks, and some cities where Uber operates want answers.

Safe Rides Unlimited is a 501(c) (3) non-profit organization providing realistic alternatives to drunk and distracted driving since 2005.

UBER is a recent startup tech company providing a service equivalent to regular taxi with better rates and faster service. The case illustrates that UBER has been using some less than direct approaches to stealing the effectiveness of the competition and limiting their overall profitability. The greater question that is born out of an understanding of this particular case is whether or not it is ok to take short rides from a competing taxi company or call for a ride and cancel afterward, something that is contractually within the rights of the customer, or whether or not this is ethically wrong. In terms of seeking to answer this, the following analysis will leverage my own ethical approach; the consequentialist perspective. This will be done as a means of ascertaining whether or not UBER is in the wrong or whether or not the practices that have been discussed thus far are acceptable.

Uber and Volkswagen are both very important and revolutionary companies that have shaped the world in their own individual ways. Although they are successful, they both have interesting start up stories and have run into the law on multiple occasions. Law has had a powerful impact on the how both companies have created their business model and made expansions to better each company. In the novels Wild Ride by Adam Lashinsky and Faster, Higher, Farther by Jack Ewing the authors go through the company’s stories and also the legal challenges that they had to face along the way and that they are still facing to this day. It is clear that the law gets in the way of these companies plans, and has gotten major employees of these companies in a lot of trouble for the illegalities that they committed. Many major companies get sued by employees and customers because they try to make money off of them. In many of the cases we can examine if it is worth it for the company to fight all of these cases individually or to group the similar ones together and make necessary changes to the company to satisfy the employees and customers. Even with some of these issues going on and many counter-arguments, both Uber and Volkswagen have handled their situations with the law very well to keep the companies moving forward.

Gladwell made some interesting points to the car rating system. The rating system for vehicles is divided into small percentages which doesn’t completely give you the best user ratings for the car. It leaves out a lot of the detailed information which could make it a higher rating. The rating system should be a little bit more advanced and

1. Netflix’s original marketing strategy offered several flat-rate monthly subscription options; in which, members could stream movies and shows via the Internet or have disks sent to their homes in a pre-paid and pre-addressed envelope. Free from the despair of due dates and late fees, members could keep, up to, eight movies at a time. Upon the return of a disk, Netflix would automatically mail out the next movie from the customer’s video queue. Members were able to change and update their queues as frequently as they liked. The sheer innovation of Netflix’s strategy encouraged several competitors to enter the market to compete directly,

To determine scores for qualitative responses such as interview questions, letters of recommendations and previous work experience questions, a scale would have to be created. To determine these scores, the answers would have to be looked at subjectively by the reviewer and given a number on a rating scale. Once the answers are given a numerical value, the total score can be compared to other applicants’ scores to determine who may be more valuable to the company.

Rating against a standard permits a supervisor to classify employee performance independently from that of other employees. Both supervisor and employee have a reference point for accurately looking at an employee’s long-term performance growth.

In the recent past and most cities around the globe, Uber has been a cashless experience. Indeed, at the end of a ride or a trip, the fare is automatically computed by the app and credited to the rider’s account.

Along with forcing people to act friendly all the time, the rating system can also create restrictions on the opportunities available for people. In certain cases, the rating can create life and death situations. For instance, the truck lady tells Lacie, that there was a special pancreatic cancer treatment available, but the person’s rating had to be a 4.4 and her husband’s was a 4.3. it was the ratings mostly based off meaningless encounters by strangers that eventually killed her husband. Even for a major problem like this one the rating system remained inflexible. Additionally, at Lacie’s work, no one talks to their coworker Chester because he broke up with a girl and they are all on her side. They team up unfairly and use that as a reason

First formed in 1991, Netflix has become today’s predominant video rental service. They offer a hybrid service allowing DVD delivery by mail as well as streaming movies and TV shows via their company website or access on 200 other devices. Their unique business process has netted them over 16 million subscribers and revenue around $500 million annually. The reason for their growing success can be attributed to a good business model and just as important, properly implemented systems. An extremely efficient supply chain management system (SCM) and customer relationship management system (CRM) have helped Netflix become the world’s largest video subscription service.

In today’s class, the most significant concept which caught my attention was the “free ridership” in international organizations. In fact, the issue is one which is very concerning as several countries in NATO have fallen short of fulfilling their commitment to the alliance which has weakened the capability of NATO. Also, Canada might soon be falling into the free rider category as we have not decided on what our commitment to UN peacekeeping missions would look like. (Note, I have studied bandwagoning, but not free ridership).

It looks like a new trend is flowing through TripAdvisor full of bad reviews sweeping through businesses, attacking reputations in seconds. A spokeswoman for TripAdvisor said: ‘We take the authenticity of our reviews very seriously and have numerous methods to manage the legitimacy of the content. If a review is found to be in breach of our guidelines, it will absolutely be removed from the site.’ This Is Money (2012) it could be a challenge to manage all the reviews as TripAdvisor has such a large amount of visitors per month, with only 1500

1.) Rank’s easy-to-use, analytical tool is called the intensify/downplay model, and its goal is to help you to become more critical and analytical receivers. It defines and gives examples of four major persuasive strategies and six associated tactics that are often used by persuaders today. (Larson, 2007 page 31) Ranks major strategy is to either intensify certain aspects of the product, cause or candidate. His other strategy is to downplay certain aspects of their brand, cause or candidate. (Larson, 2007 page 31) The intensification and downplay strategies include, to intensify their own good points, intensify the weak points of the opposition, downplay their own weak points, and downplay the good points of the opposition. The tactics

However, it did also reveal some minor service gaps in terms of perceived values and delivered values, which are thoroughly discussed in the recommendations and action plan section of this report. Overall, this report reveals that a human centered approach is what warrants Uber their success and also offers some simple solutions to problems encountered during the service experience.