The Use Of Words And Through Nonverbal Communication

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The attending behaviors include “head movements, mirroring, tone of voice, silence, furthering response, body positioning, eye contact” (Skills Graphic, 2012). Social workers can use verbal and non-verbal skills when they respond to their client’s. “One way to do this is to convey interest through the use of words and through nonverbal communication. There are many ways that the social worker can communicate concern, caring, and involvement with the client nonverbally. Tone of voice, eye contact, body positioning and head movements, a warm smile, furthering responses, statements such as “please go on” or “tell me more about what happened” and mirroring the client’s emotional/facial responses are all components of this skill” (Cormier et al., 2008). If a client feels valued and understood than they are more likely to open up and talk to the social worker about their feelings and needs. In addition, a social worker needs to be sensitive to culture variations and different pattern of communication and respect clients and their uniqueness and differences.
Head movements- Nodding your head is one way to convey to the client that that are listening and to continue on and this can convey agreement or disagreement.
Mirroring- “Social worker’s use facial expressions to mirror back to the client awareness of the client’s emotional state. The social worker’s facial expression should reinforce the verbal communication and looking interested in the client, and not looking bored and
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