The Value And Purpose Of A Management Review Meeting

Can John conduct an audit of his company’s quality management system given its present state? Discuss - A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies,

(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer

One of the last steps of supervising management of the organisation is to review management performance against predetermined standards. Performance review comprises creating and agreeing on performance standards, comparing performance against these standards and taking appropriate action.

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

If an organization has a track record of effective responsiveness to the environment, and if it has been able to successfully change the way it operates when needed, TQM will be easier to implement. If an organization has been historically reactive and has no skill at improving its operating systems, there will be both employee skepticism and a lack of skilled change agents. If this condition prevails, a comprehensive program of management and leadership development may be instituted. A management audit is a good assessment tool to identify current levels of organizational functioning and areas in need of change. An organization should be basically healthy before beginning TQM. If it has significant problems such as a very unstable funding base, weak administrative systems, lack of managerial skill, or poor employee morale, TQM would not be appropriate.5

General Manager of QIC, J Jonson, along with Quality Managers are responsible to ensure that along with quality levels, customer satisfaction is met at a minimum. Where possible it however, these standards should be aimed to be exceeded through the employment of this quality management system. Their main obligation is to ensure that all staff within our organisation are competent with their respective roles in achieving high levels of quality and meeting all levels of requirements set – customer, statutory and regulatory. Our quality policy (section….) as well as our quality objectives have been put in place to ensure that we manage and improve these processes. Regular business meetings will incorporate a system review that will also cover areas that consider resource quantities and their necessary provision.

Global competitiveness had increased the need to invest more into the efficiency of management and importance of having and understanding globalized standards (Aba and Badar 42). The ISO 9000 was created in 1987 and is a series of quality management standards. The ISO 9000 standards is so malleable that they are updated and changed roughly every three years since their endorsement (Aba and Badar 42). Because the ISO is versatile, certified companies are guaranteed exemplar standards being implemented regularly. Quazi and Padibjo (1998) stated that certified companies saw an improvement in their quality and an increase in their sales and market share (as cited in Aba and Badar 45). A benefit of ISO 9000 is that it highlights an effective system of quality that is an abetment in eliminating errors which in turn saves money (Aba and Badar 43-44). On reviews of a financial and scale efficiency, it was revealed that ISO certified businesses are more efficient than businesses that are not certified (Aba and Badar 45). The ISO set the foundation for company standards and established fundamental properties for further research in developing prosperous quality assurance programs.

It provides the requirements for the implementation of a quality management system for organizations wishing to continuously improve their customer satisfaction and provide compliant products and services. It is a generic and process focused set of standards, meaning it can be applied to any organization operating in any sector or industry; it targets the processes within the organization rather than the resulting product/output.

ISO 9000 certification is one of the most widespread recognize and awarded quality certification in the world. To be certified ISO 9000 a company must show that they have a quality system and procedures that are being followed. Having such a quality certification give the company advertising benefits and their purchaser save money and time as there is no need to quality tests them. For example Hotel chain Ritz- Carlton it was more meaningful for them to have a perfect individual service, proving such by obtaining the Malcolm Baldridge Quality Award than the quality of food they offer. However quality is not achieved for a life time, it has to be maintain and is not only the responsibility of the managers but of the whole company. Therefore Empowerment is crucial. Empowerment is the giving of more power, leading to more autonomy. Everybody in the company need to be empowered to know, describe, measure, improve the process and make it reliable. Salegna and Fazel (2000) identified the lack of real employee empowerment as being an obstacle to TQM systems. Processes are own by the worker, who is working by following these processes, not knowing them and understand them it would be difficult for them to deliver quality. The Japanese companies, from which the TQM system was made, has turn out to be successful as their companies are build with a culture of quality. Approximately 40 years back products from

"TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer

Management’s role: Once the organization has found a formula for success it is reluctant to change it. Management’s job, therefore, is to maintain the status quo by preventing change. In TQ, the environment in which the enterprise interacts constantly changes. If the enterprise continues to do what it has done in the past, its future performance, relative to the competition, will deteriorate. Management’s job, therefore, is to provide the leadership for continual improvement and innovation in processes and systems, products, and services. External change is inevitable, but a favorable future can be shaped.

These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards.

Globalization has resulted in transformation of businesses from craft production to mass production. Due to globalization, there is fierce competition in the market where cost and quality are the deciding factors. Quality is something what the customer expects and pays for. And managing and continuously improving the quality of the product/process to maximize an organization’s competitiveness where all members of an organization are involved is called as Total Quality Management. It is a management approach to long–term success through customer satisfaction rather than short term improvements.

ISO 9000-1 addresses quality management and quality assurance standards. This document defines the primary concept of the series such as principal objectives and responsibilities, the process of an organization, and the roles of documentation. This document also provides a definition of terminology and provides guidance needed for all ISO 9000 series issues.

The initial phase in the TQM procedure, at that point, is to acknowledge there is an issue and that it can be controlled. Survey and change manage how the aftereffects of a review are dealt with.