The Value Of Waste Control

1376 Words6 Pages
Mass customization of products has become a common approach in manufacturing organizations. Explain the ways in which mass customization can be applied to service firms as well. In many ways mass customization has always been a factor that service firms have necessarily embraced. The intangible business of dealing with people directly and providing services is by nature customized to individuals involved in the transaction(s). What mass customization of products in manufacturing contexts can provide to service organizations by way of example; are the models of lean manufacturing, kaizen and organizational structure. Lean manufacturing teaches the value of waste control, kaizen frames continuous improvement and the common factor between these approaches is highly trained employees (Daft, 2016). Highly trained employees who are empowered and versed in both technical aspects and soft skill aspects of customer interaction; best support a service organization. A service organization employee has to be able to address customized requests at each interaction, which is why service firms are “labor and knowledge intensive” (Daft, 2016, p. 273) when compared to the product focus of a manufacturing firm. Although there is that clear difference in focus (or expenditure) between a manufacturing organization and a service organization, an organic structure is most applicable for both. Highly trained and empowered employees function best in an organic, decentralized environment
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