Essay on The Waiting Room Lineup

The documentary The Waiting Room presents a safety-net hospital located in Oakland, California. In the film, director Peter Nix follows patients, doctors, and staff throughout a typical day. Furthermore, the film displays how the staff is overworked, causing an impact regarding how the American health care system is affecting millions of uninsured patients who try to cope with injury and disease. The film utilizes techniques from the observational mode such as long takes, crisis structure, and documenting unplanned everyday experiences to convey the cruel realities of Americans seeking hope and treatment.

Cell phones are so much more than just an electronic. They are huge parts of our personal welfare. Cell phones are used to call for help, make appointments, contact loved ones, set reminders, and so much more. If you get lost somewhere, you have navigation right there in

Cell phones have made our lives easier and faster, but have also ruined how we communicate with each other. What happened to the old days when people use to meet up one another? These days, people would rather text than to talk and that is not as personable as actually talking. Even in the work place, cell phones are ruining communication. As stated in the Chicago Tribune "managers communicate with employees

Our highly skilled staff is dedicated to treating each person who walks through our doors with the utmost courtesy and respect. Additionally, when you arrive

So why would they want to listen to a teacher talk if they can talk about something they actually want to talk about just as easily? When students are paying attention to their cell phones instead of the teacher, their grades will eventually go down, and it will be harder for them to get jobs later in life. Cell phones during school hours could really destroy the learning environment and many other opportunities.

According to the survey, our patients didn’t enjoy their experience before their appointment. 73% of patients said that the receptionist did not greet them immediately. I know this was the case when I walked in for my meeting. The receptionist was on her phone texting instead of being aware of patients that could potentially be walking into the facility. Although the receptionist doesn’t greet them right away, 67% of people agree she was respectful and courteous. However, the biggest issue lies with patients not understanding the co-pay and possibility of additional costs. This is a problem that can be fixed easily, we just need to retrain our receptionists to greet each patient with a warm smile, and how to fully explain the costs that patients are required to pay. The receptionist play an important role in customer service, therefore they must be at the top of their game at all times. In order to fix the overall patient experience at our urgent care facility, I think we need to send out more surveys and bring back the follow-up calls. The follow up calls are important because patients will be able to express any concerns they had with their visit and we would be able to

According to the NHTSA, only 5% of drivers were on their cell phone at the same time. However, some say that only 5% of total distracted drivers is not enough to generate the highest number of high deaths that are reported each year. I believe that the number is higher than 5% because talking on the cell phone distracts the driver the same as messing with the radio. Therefore it is more than a mental distraction than a physical distraction.

The patient may feel uncomfortable and no longer want to come back. They may even tell people that they know to avoid going there because they are very unprofessional. This type of situation can even give the office a bad reputation.

When at a kitchen table or out somewhere to eat there are phones all over the place. It has become the social

Where I received the greatest reactions was at a St. Louis Blues hockey game. When entering the Scottrade Center before a game with thousands of other hockey fans, it becomes extremely crowed. At concerts, bars, or sporting events people should expect others to invade their personal space, but some still cannot tolerate the close proximity of others. I was forced to stand close to others as we waited for our turn to go through the turnstile. I figured this would be a good time to take it one step further. While I was standing so close to invade a person’s personal space, they could definitely feel me breathing on them. The reaction I received was different depending on who the person was. When I would get a little too close to a middle-aged women, they would grab their purses a little tighter or hold their child closer to them. The closer the area, the more likely people were to protect themselves and their possessions. After being in a constricted area, I went and stood in line at the concession stand to buy a soda. I stood very close to a middle aged man. He did not react at all, not even a flinch.

Five steps for preventing the flu from spreading to “healthy” patients in the waiting room?

Healthcare has become a consumer driven industry with patient satisfaction equating to good customer service. Effective communication has been shown to be a key factor in both patient outcomes and satisfaction. Additionally, patient satisfaction has become a tool used by insurers to evaluate medical facilities and may impact reimbursement to hospitals for patient care. In this paper, I will discuss the issue of ineffective communication in the waiting area of the surgical services department at Mount Carmel East Hospital. The impact of ineffective communication effects patients and members of the perioperative team. Results of patient surveys

When a cell phone rings in a class, not only does it disrupt the class but it also breaks everyone’s concentration. Students can use cell phones to exchange work or answers in an examination or in a class.

When the consumer is waiting alone and have nothing to do, especially in an unfamiliar facility, the feeling of boring, uncertain about waiting time, stress and anxiety will be increasingly enlarged with time passing. Queuing also seems more burdensome if people feel physically uncomfortable. Moreover, because of a fear of “been forgotten”, the senses of “get started” of customers are fervent. It is claimed that the anxiety level is much higher while waiting to be served than it is while being served, even though the latter queuing will be longer (Lovelock & Wirtz, 2011, p.267; Maister, 1985).