The Wallingford Bowling Center Case Essay examples

Decent Essays
The Wallingford Bowling Center Case
Question 1
The steps in the decision making process are; Identifying and diagnosing problems, generating alternative solutions, evaluating alternatives, making the choice, implementing the decision, and evaluating the decision. In using and applying these concepts to this case, with the first step we identify the major problem with the bowling center which is that the profit pool is too low at the end of the year and that capacity and sales needs to be increased. Five alternative solutions are; more advertising, offering incentives to customers during slow hours to increase sales, use the extra space and rooms to generate income by renting that space, closing the business during slow times, put the
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After the choosing the alternative it must be implemented with careful planning that highlights a clear plan of what will happen and also take time to identify potential problems and potential benefits that could result from implementation.
Evaluating the decision will involve evaluating the implementation of our chosen alternative by collecting and analyzing information on how well the decision is working.
Question 2
As a general manager I would utilize the group decision making process by having controlled brain storming sessions that involve all employees in the company. All of the employees could potentially bring an idea or ideas to the table because creative ideas usually arise when there is total freedom of ideas minus criticism. I would first do it by email and then by a group.
Question 3
I think this case provides a good background for involving group decision making because there happens to more than a few possible fixes, ultimately the owners make the decisions but they have a pool of resource and creativity within their workforce that could provide insight. Sometimes in a group format people can become anxious and uninhibited, conform to the ideas of others, set low standards, and engage in non creative behaviors such as telling stories totally unrelated to the
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