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The World Of Healthcare Has Been Revolutionized And Changed Ever Since The End Of World War

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The world of healthcare has been revolutionized and changed ever since the end of World War II from the passing of Medicare to the introduction of the Affordable Care Act. It seems lately, though, that the biggest changes have happened in the last ten years. Along with changes in policy, hospitals have taken on themselves to change the whole meaning of amenities and what a hospital should offer their patients. In my opinion, these changes that offer more amenities, transforming hospitals by becoming more patient-oriented, are crucial to making the whole patient experience more valuable. But what exactly are amenities in a hospital setting? Although one might confuse them with concierge services, they are simply included luxury services with no extra cost for patients and guests. For example, they can range from a lobby seen at a five-star hotel to complementary valet parking, premium television channel, wireless internet services, and private rooms for patients. Amenities give hospitals the chance to offer an experience that is unique and “once in a lifetime” as Fred Lee would say. Fred Lee would argue that it is vital to make and create an emotional experience while taking care of the patient and making sure they get well. By having amenities, patients and their guests will feel welcomed and cared for, even if they are not there for themselves. Offering more to patients at no extra cost definitely adds costs to the hospital but it adds also adds value, not only

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