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The attacks of 9/11 in 2001 shed a light on many different weaknesses relevant to the security of

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The attacks of 9/11 in 2001 shed a light on many different weaknesses relevant to the security of the United States regarding communication, and disaster response. On every level of government— federal, state, and local— substandard communication methods contributed to the deaths of nearly 3000 people, as well as the growing number of people dying from illnesses that resulted from participating in the cleanup at Ground Zero. There were many communication challenges faced by agencies tasked with responding to the incident, and particularly in the case of law enforcement, these problems likely resulted in more fatalities than would have occurred had better systems been in place. This paper will discuss the communication problems that …show more content…

The air traffic controllers kept the most up-to-date information about hijackings, and were in the best position to react to the events that were unfolding. Conceivably, this might have resulted in saving lives at both the Pentagon and the third disaster site, when Flight 93 crashed in Shanksville, Pennsylvania after the passengers prevented that plane from being hijacked. According to reports, operators tried hard to include the FAA in this phone call, but they had difficulties with the equipment as well as being unable to find phone numbers that were secure. Before 10:03 AM, NORAD on three occasions requested confirmation that the FAA was included on the conference call in order to give them an update on the hijackings. However, the FAA was not able to participate in the call until approximately 15 minutes later. As a result, their representative was completely unfamiliar with the situation, was not able to access decision-makers, and did not have any of the data available to senior officials at that point. There was a complete lack of coordination with the single agency that was in the best position to take an active role in thwarting more hijackings. The report issued by the 9/11 Commission concluded that rescuers had to make instant life-and-death decisions founded on poor communications and contributing to the death toll at the World

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