The role of effective communication and interpersonal interaction in a health and social care context. (P1)

In this essay I will be analysing the communication and interpersonal interaction that took place in various sectors such one to one interaction, group interaction and how effective these skills and other elements in the health and social care setting such as the environment was being demonstrated.

Explain the role of effective communication and interpersonal interaction in a health and social care setting.

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

P1- Explaining the role of effective communication and interpersonal interaction in a health and social care context.

Explain the role of effective communication and interpersonal interaction within a health and social care setting

P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

M2, review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

P1 Explain the role of effective communication and interpersonal interaction in health and social care

Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.

What this means is that the provision of quality health care services, can be achieved, if healthcare professionals “employ” efficient and effective communication skills when dealing with their patients. Effective communication between healthcare professionals-which is usually a product of effective listening and being good communicators-tend to influence their working relationships in a positive manner, with the implication being job satisfaction and improved provision of quality healthcare to patients (Clark,

“Communication is at the heart of who we are as human beings.” (Rimal & Lapinski, 2009, p. 247). Communication is defined in the Australian Oxford Mini Dictionary as the sharing or imparting of information (2010, p. 102). The ability to communicate effectively with patients is important in establishing a therapeutic relationship that will contribute to their care needs, both physically and emotionally (Stein-Parbury, 2009, p. 9). This essay is about the communication skills used by Nurse Gwen during a consultation with Mrs Smith in scenario two. Throughout the essay, it will identify three types of communication skills used by Nurse Gwen, empathetic listening, open-ended questions and body language. This essay will also explore

Interpersonal communication is a fundamental element to any healthcare interaction. First, second and third person communication skills are primary aspects of an interaction, encompassing both verbal and non-verbal communication skills. It will be argued that rapport building and questioning are vital interpersonal skills in a healthcare context and possessing the ability to ensue a positive relationship between a healthcare professional and their client. Rapport building is an essential second person skill that encourages communication and develops a trusting relationship with the client (Ross, 2013). Questioning is another second person skill that allows for

I am reviewing the methods how to use interpersonal communication to deal with individuals in health and social care settings. Interpersonal communication is defined as the verbal and non-verbal interaction between two interdependent people (occasionally more). This comparatively is an easy definition suggests a variety of properties. Interpersonal communication process by replacing human information, feelings and sense through verbal and non-verbal communication there is a face-to-face communication. Interpersonal communication is not only about what is actually said - language used - but, as they say, and sent non-verbal messages through voice, facial expressions, gestures and body language. It 's easy to imagine a connection with the transmitter and receiver of the message. The problem with this method of seeing the relationship, however, is that it provides a one-way communication method in which a person sends a message, and the other receives. During this communication one person talks and another one is listening. Moreover, the relationship is almost always a complex, bi-directional processes of people to send and receive messages from each other simultaneously. In other words, the interactive process is known as communication. (Skillsyouneed.com, 2011)

Learners will investigate the communication processes in health and social care settings considering the barriers to communication and ways to overcome these barriers.