The training and development of employees in William Hill is imperative

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The training and development of employees in William Hill is imperative for the performance or the company as they are in a competitive market.
William Hill has to inform workers to be aware of surroundings in the area that they work.

Training and Development


Training is essential for both employees and employer if they want to be effective within the organisation and also for a company like
William Hill to stay competitive within their market. The reason why training is important to employees is to enable them to achieve their maximum potential in their current position, it is needed also to develop them to create further opportunities within the organisation because employees are likely to be better educated
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All new recruits are taken through induction program at William Hill which is designs to give employees a broad understanding of the business indifferent contexts because it is a way in which William
Hill can communicate and develop a relationship with employees and ditto with customers. This also ensures customer care due to its importance it will enable William Hill to keep their customers loyal.
A booklet named “You and William Hill” is an outline of what expected of each employee and information concerning your uniform which is either a black or navy blue trousers or skirt and a white shirt/top with a William scarf and name tag.


Mentoring involves the trainee being paired with more experienced employee. This is a good way to train employees as they are able to carry out the tasks that they would be performing if they were really doing the job. The mentor is there to assist the employee if they have any problems. William Hill can implement this type of training as a means for the employ that feel less confident within the workplace to gain a higher self esteem level. Having someone they feel comfortable with would make them work better and they can adapt interactive skills with that person, enabling them to use it on others. William Hill would be encouraging a more cohesive environment if this was one of their training methods.


Coaching is a planned process requiring time and resources, and will be more
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