The training and development of employees in William Hill is imperative

During the training, the new employees will learn a wide array skills and tips to create the loyalty and expectations our organization has. This will be done by learning interpersonal skills, adaptability, communication skills and professionalism. These skills will help them when they are interacting on the phone or in-person with customers. Not only does the training allows our employees to provide better service, it also allows them the opportunity to learn and grow at the same time. When the employees attend training, they

Before the training was conducted, it was difficult for the juniors to gain the knowledge about the operation of these apps. The other way through which training leads to the retention of employees is through the development of the culture of teaching and learning. For a long time, the employees have stuck to the idea of doing things their way even if they know that it is not the right way (Reiche et al. 41). The idea is that they do not want to ask for fear that they will be stereotyped as individuals who do not have any knowledge about their job specification. Opening up for training services within an organization makes it possible for the people to understand that there is no one with all the skills, people have to depend on one another to be able to progress. Often, if one of the employees is stuck, he or she has the opportunity to ask. Training will bring in the culture of love hence

Training provides a series of planned learning experiences for individuals and builds their technical skills and business competencies. Training also helps to improve efficiency and can motivate employees to do well. This helps to make positive changes to the way in which they work and make decisions. Development helps individuals use the training to meet their individual needs and ambitions. By training and developing its staff well, Marks & Spencer is in a position to develop a competitive advantage over its competitors [3].

Nevertheless, Coaching and mentoring helps to enhance productivity and performance to the employees and will leads to increase quality of service, ultimately in financial performance of the organisation (Bhatia, 2006) since it may impact to the staff, indirectly can help the organisation to enhance performance, improve their strengths, employee satisfaction, quality of customer service, supervision and overall on the cost for each employee (Peel, 2004). Similarly the performance of employees is linked to enhanced knowledge, skills, positive attitudes, abilities and confidence (Armstrong, 2009).

Mentoring is a way to make employees feel more fulfilled, engaged and productive in the work environment (Retrieved from http://search.proquest.com/docview/200636421?accountid=13211).

Mentoring is a relationship between a mentor who is a person of more experience and a mentee, a person who needs the advice and assistance. In our case, the relationship would be built on a mutual desire for progress and development towards career goals and objectives. This way of mentoring is a more traditional way in which a face to face meeting is organized to serve the objective. This method can exist between two people who already know each other and are comfortable with each other or in a formal mentoring program setting where two people meet for the first time and to share and direct. This way is extremely effective since both the mentor and the mentee gain knowledge and experience. The mentor improves their leadership skills while the mentee gains experience and awareness of a certain matter (Types of mentoring 2016).

Mentors should be chosen based on interpersonal and technical skills and they need to be trained as well. , Although not always, mentors are usually provided for management-level employees e.g. members of the board of directors or retired company executives might decide to mentor senior managers of the company. This is an effective learning tool because it offers feedback on the employee’s strength and weaknesses. However, a limitation of formal mentoring programs is that mentors may find it difficult to provide counselling or coaching in artificially formed relationships. ,

In today’s business world, most organisations are striving for success and try to overcome those in the same field they are. In order to do so, organisations have to obtain and use its human resources effectively. Since employees are major assets of an organisation, the active role they play towards a company’s success cannot be underestimated. As a result, equipping its human resources through effective training becomes essential as it may help in maximising employee performance and work proficiency in the organisation. It also positions the employees to take on the challenges of today’s competitive business world.

Ans) Training refers to a planned programme designed to improve performance and bring about measurable changes in knowledge, skills, attitude and social behaviour of employees. There are three elements of training- purpose, place and time. Various methods are used to train personnel for managerial level jobs in the company. The methods of training managers are broadly divided

Training has become an important technique to improve an employees performance. The improvement in the performance of the employees or workers depends on the leader with whom they are working with. The trainers communication and interaction with the employees as well as the freshers improves their performance. The duration of the training also determines the persons behaviour towards the organisation and the performance and satisfaction level of the employees. Hence if the person is trained in an effective way he will have a satisfaction towards his job

The training should provide an understanding of people accountable for meeting the largest, the most positive changes to which they are capable, sum up to the idea that most people want to do their job well, be proud of their work, can share valuable ideas and not be afraid of the responsibility. People must be prepared for this new role, they should be given the opportunity to experience the success, and they should also be supported and encouraged. As a result of training the company should create a culture in which employees understand what behavior is expected of them and they do not need specific instructions about what to do in each situation.

For working group or employees training is most important for special purposes related to business. making into company training that makes gets greater, stronger, more complete employees in the direction of in the long run living goals can also get business started greater complex business pleasure. A more pleased worker is likely to not go longer and be more tendency to produce while on limited stretch of time. Carter writer there are a great number of starting points of connected information about training and development for directors of work to control of business training among workers. These reasons join, increased mixed bag of goods pleasure and morale among workers, workers guiding reason growth. In addition,

Corporations with a trained workforce will have the contentious influence over companies who lack the experience, and qualified people and make the better organizational structure(Wilson, 2005). Training of company employees must happen at all levels and should be unexceptionable. It is necessary that trainers be selected to direct employees and work alongside them. By doing so will continue to help polish their experiences and possibilities. Companies will need to earmark funding for the training department. These resources have a

Show Slide 3 – Definition of Training – (or pre-prepared flip chart with heading and information)

- Coaching: a more intensive method of training that involves a close working relationship between an experienced employee and the trainee