Theory Analysis: Total Quality management

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Introduction John Stark associates reports that "Many companies have difficulties in implementing Total Quality management Approach" According to the prestigious management consultant company, "Surveys by consulting firms have found that only 20-36% of companies that have undertaken TQM have achieved either significant or even tangible improvements in quality, productivity, competitiveness or financial return. As a result many people are skeptical about TQM. " (http://www.johnstark.com/fwtqm.html). The total Quality Management Approach works towards achieving client satisfaction and gears its entire process and work towards that outcome. A successor of that approach, six sigma also works towards customer satisfaction but includes many other aspects too, focusing on seeking to introduce perfection in all areas of the business by identifying and removing possible defects, looking out for and dealing with unpredictability, and minimizing variability. Six sigma seems to add to the objectives of TQM particularly since TQM too, focusing on the client, seeks to eliminate initial defects and prevent wastage. This is precisely the objective of Six sigma, performed via scientific metrics. It seems to me, therefore, that a hybrid approach of TQM supplemented with six sigma may go a long way in helping companies effectuate tangible improvements in quality, productivity, competitiveness or financial return. What this study, consequently aims, to do is to format a hybrid approach
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