Therapeutic Patient Satisfaction

As with most clients involving patients and building a collaborative relationship is of extreme importance, connecting with the client and building positive, professional relationships. As attachment is an important of all relationships, and a biological need for people, building a relationship with the client is important for the clients, so they can work in a trusting relationship. Allowing the client to see that as a practitioner you can work collaborate with goal development and then working towards achieve goals or adjusting them during the counselling treatment plan. This will not only be this beneficial for clients, it also supports the practitioner as they develop as a counsellor, reflecting on their own practices with clients.

The whole reason for a therapeutic relationship is to facilitate a successful patient outcome. Each person is unique and has different needs.

Effective nursing practice is in need of on an effective therapeutic relationship between the nurse and the client. This instruction addresses the qualities and capacities of an effective therapeutic relationship, the state of knowledge, and the information needed to be effective. To implement a therapeutic relationship effectively, hospitals characteristics must be supportive. The therapeutic relationship is also known as the helping alliance and it refers to the bond between a healthcare professional and a client. It is the means of professional hopes to involve with, so as to change the outcome result of the client. This relationship is significant to the client’s orientation

As previously mentioned, it is thought that engagement and understanding are key elements involved in creating and maintaining a therapeutic relationship (Orlinskey et al 1994). Throughout the risk assessment I checked the patients

A nurse-patient relationship is the basic requirements in all practice settings. Its usage is to manage communication between an organization and a public while maintaining boundaries in the therapeutic relationship. Based on Peplau’s interpersonal theory, communication takes place in a nurse-client relationship where therapeutic process occurs involving complex factors such as environment, attitudes, practices, and beliefs in the dominant culture (seu.edu, 2015). The actions of each person in a nurse-patient relationship is measured on the collaboration of their thoughts, feelings, and experiences. Nurse’s work to attain, maintain, and restore the patient’s health until patient have fulfilled the health care needs. Patient must be guided and provided a well-respected environment until a better health and specific needs are fully considered in the relationship. In this kind of setting, nurse’s must create relationship with patients by communicating receptivity, assimilating the concepts of empathy, trust, genuineness, respect, and confidentiality into their interactions.

Patient satisfaction is a driving force in today’s health care system. Incorporating the patient in their care will help with the patients healing process as well as encouraging the patient to be more compliant with their prescribed care. Bedside reporting is a practice that some organizations have incorporated in their standards of care. The patients care does not stop when the nurse’s shift ends. Therefore, it is important for the patient’s information to be conveyed accurately to the oncoming nurse. Conducting shift reports at the bedside allows the oncoming nurse to both visualize and interact with the patient much sooner than if the nurse had received report in another manner. Furthermore, bedside reporting allows the patient to interact with both nurses; and allows them to see that their care is being properly managed. This type of reporting also allows the oncoming nurse to ask questions, as other methods of shift reporting limits the oncoming nurse from interacting and asking questions of the off going nurse. Patient satisfaction as well as accurate transfer of information and patient safety is a crucial part in providing quality patient care.

According to Makary (2013), in 2012, the Centers for Medicare and Medicaid services finalized details of a new reimbursement method that adjusts payments based on patient satisfaction scores-a measure also being adopted by private insurers. Because of this, patient satisfaction is becoming a front-and-center issue in the health care industry.

Therapeutic relationship is defined as the collaboration and attachment between the client and therapist that focuses on meeting the health care needs of the client (Bordin, 1979). In this relationship, the therapist without prejudice shows Empathy, insight, understanding and acceptance of the client. Duan and Hill (1996) defined Empathy as “feeling into” the experience of the client. Over the years, the research evidence keeps piling up, and indicating a high degree of Empathy in a Therapeutic relationship is possibly one of the most potent factors in bringing about positive outcome in the therapy

In this study, the purpose was to deal with the absence of control that patients felt over their own bodies during the lengthy stay in their hospitals. The objective was to give participants the decision- making to improve their own lives as well as their conditions prior to their deaths. For this investigation, two trials were assessed: an observational trial and an experimental intervention. In the observational trial, researchers were responsible for measuring the level of concern of physician toward their patient, whereas for the experimental intervention, patients were chosen to be given a Support therapy that would help increase the level of interaction between them and their doctors. The results of the observation trial show that physicians were unable to care for its patients efficiently. For example, they were quick to assigned their patients to conditions that they did not agreed upon or that it aided their state of suffering. Interestingly, the experiment show that physicians were still unable to satisfy the needs of their patients, even after receiving the Support therapy group. This is interesting because a Support intervention should heighten the communication between physician and its patients. However, for this study, a lack of communication was present throughout the

At UCF Community Care Center, our main focus and concern is our patients. Our main goal is to ensure that each and every one of our patients is satisfied upon leaving our office. “Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care” (Prakash, 2010).

At times, with certain things, my patience level is not as high as it should be. I tend to want things right in the moment. Even though I am not patient, it can still have a good impact on my work. Because I am not the most patient person, once I start working on an assignment or something, I always am impatient and want to finish it right there and then. This could be seen as a good attribute because I always finish work quickly once I have started it. This could be a good asset to your company because there are many people out there who are very relaxed and take long breaks on work. I am the complete opposite of those people, and I am impatient when completing work and wanting to finish it quickly.

I agree with you as you said Laura, that Vietnamese patient may smile easily and often, regardless of underlying emotion, so a smile cannot automatically be interpreted as happiness or agreement. Vietnamese are very polite and does not usually ask any question even they did not understand, they may simple listen and answer yes in respect. They prefers home food and eat rice even they are diabetic patient.

Patient provider relationships play a pivotal role in the healthcare process. This relationship helps to bridge the gap between ailments of the patient and the diagnosis and care of the provider. The need for this relationship and its propensity to create the catalyst for patients need to be fulfilled is second only to the medical knowledge of the provider and the patient 's willingness to get better. As we have moved from a biomedical perspective to a biopsychosocial perspective the relationship between provider and patient has changed from physician centered modes of communication to more of a patient centered style of communication. And with the change of view we find that a strong and cohesive bond between patient and provider is the key to the advancement and overall quality of care for the patient. According to The Impact of Patient-Centered Care on Outcomes a patient centered approach to care has a correlation to a better healthcare outcome. Focusing on the patient increases compliance of the patient.

There are many variables that influence the success of therapy for the client, none more so than the therapeutic relationship. The therapeutic relationship is defined as the strength and collaborative relationship between the client and therapist that emphasises mutually agreed goals and tasks within the context of a strong affective bond (Horvath, 1994.) In the therapeutic relationship, the clinician offers care, touch, compassion, presence, and any other act or attitude that would foster healing, and expects nothing in return (Trout, 2013.) Some clinicians believe that the “therapeutic relationship is a precondition of change, others as the fertile soil that permits change, while others see it as the central mechanism of change itself” (Norcross, 2010.) This is not to devalue other variables that impact the success of the therapy such as client involvement and the treatment method.

This piece of reflection will focus on my experiences whilst on practice placement; I will be using the (Gibbs 1988, cited in Jasper 2003, p.77) model of reflection. Gibbs cycle is set out in order of categories made up of different headings. (See appendix 1). By using this cycle it allows me to reflect in structured and effective way. The subject of this final piece of reflection will cover the development and utilisation of interpersonal skills in order to establish and maintain therapeutic relationships.