Tim Hortons Analysis Tim Hortons is a multinational and recognized brand in North America that holds an immense level of prestige in the fast food industry specifically known for its coffee and donuts. For over half a century, the Tim Hortons brand was able to capture the hearts of Canadians from all over the country and ultimately, grew into a leading industry giant today.
I chose to do my research on Tim Hortons because this company was frequently located in every corner of my neighborhood growing up and it played a huge part in my childhood experience. Whether I wanted a simple donut after a soccer practice or a delicious chicken noodle soup during a tiresome road trip, Tim Hortons was always the place to go. Through reading a large variety of articles spanning from a different range of publications while also conducting a survey that I created myself, I was able to assemble a compelling collection of data that strongly complements my thesis and marketing analysis.
This topic is particularly intriguing because historically, many companies that were able to dominate the Canadian market were not as fortunate when trying to translate their success into the American market. As Tim Hortons begin their expansion into the American scene while at the same time start to face a rising level of international competition that threaten their position in the industry, we will see from a marketing stand point if they are able to overcome the hardship and stigma that comes with
Hemmadi, Murad . "Blast from the past: A timeline of the Tim Hortons-Wendy's merger." Canadian Business. N.p., 25 Aug. 2014. Web. 1 Oct. 2014. <http://www.canadianbusiness.com/companies-and-industries/tim-hortons-wendys-merger-lessons-burger-king/>.
Tim Hortons is currently recognized as the largest fast food restaurant chain in Canada. It provides a variety of products that are appealing to a broad range of costumer choices and the prices are relatively attractive for most of the consumer range. They prices are priced low and that’s why they are often favored by people. The company’s product line consists of premium coffee, espresso-based hot and cold specialty drinks (including lattes, 3 cappuccinos and espresso shots, specialty teas, fruit smoothies), home-style soups, fresh sandwiches, wraps, hot breakfast sandwiches and fresh baked goods.
The “Coffee Wars – The Big Three: Starbucks, McDonald’s and Dunkin’ Donuts” article focuses on the company analysis of the Starbucks brand and how its main competitors, McDonald’s and Dunkin Donuts, has affected their brand and driven competition higher. Even though there are many companies trying to enter the specialty coffee market, these three companies own the majority of the market share. With Starbucks’ top quality and above average prices they hold a different market than the fast coffee/food market of Dunkin’ Donuts and Starbucks; yet the competitive moves Dunkin’ Donuts has made over the years in order to compete with Starbucks and surpass McDonald’s has driven competition up between all three companies. The competition has stiffened ever more in the past ten years due to the changing economy. This led to “the big three” to come up with different techniques to gain competitive advantage over the other. Although the competition between these companies is to gain most of the market share, consumers are still loyal to a certain brand; this makes it difficult to gain each other’s clientele. McDonald’s continues to appeal to customers who want value and speed, Dunkin’ Donuts focuses on the middle-class, while Starbucks a customer who desires a higher quality product along with being recognized for using the brand.
As student-consultants, we paid regular visit to the Tim Horton's branch (at Baseline/Carling) and we studied the
They cannot rely on their name alone to have customers choose them. The previous report had already noted that Tim Hortons had dominated the market in coffee sales in Canada, and according to coffee experts that is despite being a worse coffee than McDonald’s and Wendy’s. (http://www.theglobeandmail.com/life/food-and-wine/food-trends/mcdonalds-tim-hortons-who-makes-the-best-brew/article4183891/) In order to grow an international presence they will need to improve their in store model to offer extras like their competition has. When they are already competing against the market prevalence of Starbucks in the United States (http://www.usatoday.com/story/money/business/2016/12/07/starbucks-stores-coffee-howard-schulz/95086206/) they will need a superior product as customers will need to go out of their way to get to a Tim Hortons over a
Tim Hortons is a Canadian multinational fast food restaurant chain and it is famous for coffee and doughnuts. As of June 30, 2016, Tim Hortons had more than 4,464 system wide restaurants located in Canada, the United States and the Middle East. I chose this company because I love their grilled Panini and fruit smoothies are cheap in terms of price than other brands like Starbucks or Second Cup. In addition, I want to know how Tim Hortons decided to adopt foreign worker program to provide an opportunity for foreign workers to work for the company and how foreign workers play the role in the company. I also want to know how foreign worker program can benefit both the company and the worker and how this can become an opportunity for Tim Hortons to do business in different countries. One day, I was shopping at southgate mall and Tim Hortons were about to open their new location inside the mall. I decided to call Tim Hortons store at southgate mall and I happened to talk to the store supervisor. I explained what my research paper was about and asked the permission if I could ask some questions to the supervisor and he was willing to answer my questions. As a supervisor, he usually manage people, assign them to the tasks they need to accomplish, do cash out and accomplish food safety precautions especially with Tim Hortons’ soup and sandwich. He also do the restocking and delivery when it is needed. Sometimes, as a supervisor, he also has to
This continuous study is a descriptive one, though it encompasses characteristics of the exploratory research. The study will be descriptive to the extent that it creates data structures that describe the existing characteristics of the marketing situation at McDonalds. It will collect data about customer attitudes, purchasing behavior, customer satisfaction, competition and other marketing issues that will allow the decision maker to understand consumer behavior and identify trends that might suggest changes needed in the marketing strategies.
This assignment is based on the Starbucks case study; Trouble Brews at Starbucks written by Lauranne Buchanan and Carolyn Simmons (2009). The aim of this paper will be to discuss the the changing consumer experience, competitive landscape and external circumstances affecting marketing opportunities for Starbucks, while determining how Howard Schultz can provide Starbuck’s customers a greater long-term value.
Former Starbucks Executive Scott Bedbury once said “Brands need to communicate that they are along for the ride. They are made of flesh and emotion. That they are made possible by people” (10 Quotes from Starbucks Executives, 2010, para. 6). Starbucks’ beliefs in customer service, community solitude, and a strong business core stretch far behind just a belief in a quality caffeinated product. “We make sure everything we do honors that connection – from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly” (About Us, 2011, para. 4). Thus, this commitment is the motivation behind Marketing Team A’s proposed
Starbucks’ lead in the specialty coffee industry exemplifies the result of deftly executing a well-planned business strategy. Moreover, Starbucks is well positioned for what is expected to be a continuing rise in the popularity of specialty coffee products. The question before Starbucks’ leadership, however, is what avenues will lead to Starbucks’ goal of remaining true to its core, the highest quality coffee products while providing a “total coffee experience” for its customers?
Consumer behavior is closely connected with the interactive market as well as products and services. (Peter, Olson, 2010) This report is aim to develop the KFC restaurant in Norwich strategically by analyzing the consumer behavior and interactive markets. Kentucky Fried Chicken (KFC) is a global fast food brand from America which is popular for its fried chicken. (Bell, Shelman, 2011) The quantities of KFC stores increased rapidly all over the world and there is large potential to gain profit and expand the market share among fast food restaurants. (Yum Brand Annual Report, 2015) To develop the brand, it is necessary to enlarge the
Krispy Kreme Doughnuts Incorporates principal activity is to produce and market doughnuts and related items. The operations are carried out through three segments, company stores operations, franchise operations and Krispy Kreme Manufacturing and Distribution. The stores are both retail outlets and highly automated producers of over twenty varieties of doughnuts. The company is a branded specialty retailer, and produces more than three million doughnuts a day. In addition to its Krispy Kreme stores, the company sells its doughnuts in supermarkets, convenience stores and other retail outlets throughout the country. The Krispy Kreme Manufacturing and Distribution segment sells doughnut-making equipment, mix, other ingredients and supplies
can order and pay for their drinks in a flash while stacking up rewards for each purchase made. This Strategy has significantly drawn people to Starbucks due to its highly anticipated services, products, and marketing strategies that differ from most fast food restaurants. The next service is the Starbucks webpage where the customers can go onto the site and view product and also make purchases. This service is quite excellent for those that want to checkout items online through the site, because it incorporates a similar process as the application on your smartphone. Starbucks also incorporates equipment and drinkware to their massive line of products. First their Drinkware consists of cups and mugs that are affordable to the customers. These cups come in many colors and aesthetic values, which make people interested in purchasing. Starbucks had the right idea when they decided to manufacture these cups out to their customers because not only were they a huge success for the business, but it also made Starbucks distribute more merchandise. Cold cups, which were from stainless steel containers. These containers made a rise once the popularity rose for other merchandise. These containers were sold very often to customers and once again made a surprise since it was from the same line of cups and mugs category. As more popularity grew in their products so did the equipment used to make customers coffee. First Starbucks decided to manufacture coffee makers, presses, and expresso
The organisation that provides the product or service, including any mission statements, visions or goals.