Thesis Statement For E-Banking

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RESEARCH DESIGN STATEMENT OF THE PROBLEM Every time the users need to perform some transactions, he has to go to bank in person and do his necessary work, which may not be so feasible all the time, it may be a hard and hitting task for the users and bankers too. Online banking system provides enhanced techniques for maintaining the required information up-to date which results in efficiency and customer’s transactions are made easy when they adopt E-banking system. OBJECTIVE OF THE STUDY: 1. To understand the major attributes of customer satisfaction. 2. To determine the main factors influencing the level of customer satisfaction in ICICI Bank. 3. To assess the level of customer satisfaction on the quality of service provided by the ICICI Bank. 4.…show more content…
Savings Current Both 7 Are you aware about the ICICI Mobile banking Services? Yes No 9 Do you use your mobile phone for any financial/ banking transactions? Yes No 10 How long have you been using ICICI Mobile banking services? For the last 6 months 6-12 months 1year -2 years More than 2 years 11 Why did you choose Mobile banking facility? Please Mark your preference on the basis of the below statements: Factors Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Q1 Mobile Phone is Easy to use Q2 Using of mobile phone makes Banking facility effortless Q3 Can do banking anytime Anywhere Q4 Easier than other modes of transactions (ATM, Internet Banking) Q5 User friendly
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