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Thesis Statement Of Catawiki

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5. Conclusion
5.1 What is the end users’ perception of Catawiki’s identity created by the website?
The first research question in this study sought to determine the brand perception and beliefs both users and non-users experienced when they thought of an online auction house or more specifically, Catawiki. The results of this study indicate that that users mainly experience positive beliefs and perceptions regarding Catawiki as a brand. The questionnaire showed that participants perceive Catawiki as a trustworthy and reliable place for collectors by collectors and as an auction house to purchase or sell special objects at. However, one unanticipated finding was current the unawareness of the auction starting times experienced at users. This finding was unexpected and suggests that users have a lack of concern in the starting time of the auctions wish to know more about the ending times. Catawiki could for instance display the ending times of auctions more often to create scarcity …show more content…

The brand awareness was the highest in the Netherlands. However, more research in form of a questionnaire on this topic needs to be undertaken to show if the brand awareness is increasing or declining based on new marketing activities (commercials, online advertising, etc.).
5.2 How do end users experience the usability of Catawiki’s primary functions?
The second question aimed to determine the usability of Catawiki’s website. The usability score in overall was sufficient, however several improvements could lead to a better usability. During the account registration process, participants need additional information on the motives how/why their mobile (and other personal information) is used. This concludes that the icon which provides additional information regarding their information is not standing out enough and is often

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