Third-Party Conflict Resolution

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Third-Party Conflict Resolution University of Phoenix
MGT 445 Organizational Negotiations
Instructor Andrew W. Russo, MBA
May 5, 2009

Third-Party Conflict Resolution
Introduction
In the negotiation process, the use of third-party conflict resolutions often comes into play when parties cannot seem to reach an agreement regarding resolving mutual interests. These types of third-party conflict resolutions are: arbitration, collaboration, litigation and mediation. For the Seatcor Manufacturing Company, the use of third-party conflict resolution is necessary. The researchers of Team A have reported collaborative ideas of this case by (1) analyzing the possible intervention strategies, (2) applying what is thought to be
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Innovative companies, such as Seatcor are investigating management and production systems that emphasize informed participation, decentralized authority and expanded responsibility. Therefore, in this type of dispute resolution, it is important that Joe, as the manager know the laws, policies, and procedures governing Seatcor. This knowledge is required so that Joe could fulfill his responsibilities, protect the organization from costly legal action, and provide a respectful work environment for all. Our next step should be to seek the acceptance of the idea of mediation from Joe and Charles. Mediation can mend and restore frayed working relationships, even when the parties are very angry at each other. Finally, we should put as much effort as possible into the investigation and resolution of the incident, including supporting Charles, and recommending or implementing mediation that will expose problems and give alternative actions for resolving the dispute.
Mediation Resolves Conflict. The use of mediation in a dispute is one of the interventions used to resolve conflicts. The parties will actively participate in this process because of his or her stake in a resolution. The agreement reached is ultimately between the two parties and is not imposed. However, this does not mean that a mediator is limited to his or her personal opinion about a dispute. Because a mediator is to remain impartial and neutral, the mediator is to separate his or
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