Three Stage Model

1.1 Explain how different methods of promoting products and/or services impact on customer service delivery

2. Using the Servuction model as a point of reference, categorize the factors that influenced this service encounter. (Typical responses should be similar to those provided in Exhibit I).

Stage 2 requirements are designed to promote the patient engagement by providing secure on line access to their personal health information and promoting health information exchange between providers to improve care coordination. In order for hospitals to progress to stage 2, they must have met stage 1 criteria for a full 2 years. In order for hospitals to meet requirements for stage 2 they must meet a total of 19 objectives (16 core, 3 menu). Many of these objectives require consistency and maintenance of stage 1 criteria. Cerner® features that aid in meeting stage 2 requirements for meaningful use are:

Nowadays, services dominate economy and generate most new jobs. This service encounter report aims to compare and contrast my own real-world service experiences using services marketing theories. Firstly, it will compare my two satisfactory encounters journals in East Coast Car Rentals and Ambient Hotel Colina to get the most satisfactory one. Secondly, two dissatisfactory encounters in Ray White Alderley and Myer will be compared to gain the least satisfactory one. Finally, I will give 3 recommendations for the least satisfactory encounter. Theories of level of tangibility, heterogeneity, inseparability, and perishability; level of customer service;

Over the decades there were tremendous amount of challenges for every business. Customers have more knowledge, they have more options, and they have higher expectations. Customers are more informed with the humungous development in technology. Having more options in front of them, expectations has surpassed in retail industry. Loyalty is a customer having faith that your organization’s product or services offered is the best for them. It is the process of tapping the buying pattern of customers in a store based on their preferences. Customer loyalty is significant because it is economical to retain the old customers rather than acquiring new customers. So, organizations employ loyalty programs which reward customers for their repeat business.

Customers want quality goods for low prices, they basically want to feel like they got more than their moneys worth

And students are forced to either wait for the books to be restocked ,or purchase their books online. when it comes to purchasing a book online is sometimes you can't find the right book you need, but if students are able to find the book, then students would have to wait another week to receive their books. Students that go through this problem in college are being affected by their schoolwork, and students fall behind on class assignments, homework, and study plans. This problem causes students to get a zero on all assignments, and there are projects that come from the book that are due in

Many textbooks that are currently being used in this present decade, whether in elementary schools, high schools, and/or colleges, are available online. For example, an online site called “eBooks.” The electronic reading device allows students to buy their textbooks on online at a cheaper price. You are able to purchase more than one textbook and it gives students the opportunity to buy books and read without the struggle. There are many websites out there that aid students and their wallets, but it is quite hard to find the specific book a student may need. Often times the textbook companies provide the textbooks online but provide a different edition. Even if the online textbooks required payment, it is not as highly priced as a hardcover textbook, just quite hard to find, if it is

. I struggled with the urge to abstain naturally, but as the week went on the length of the cravings became lesser. By week two although I still remained abstinent but it is apparent that I am getting frustrated and losing hope. By week three I have broken abstention by consuming four out of the seven days. Week four I have now become fed up with having to quit energy drinks but I only consumed one out of the seven days. As learned in class, this is how the stages of change model works; it is a cycle that keeps going around until one day there is epiphany. Just like in the stages of change, once there is an action, then comes maintaining abstinence, and if there is a relapse then the person starts over again. This is exactly what I did.

Furthermore, public opposition focuses on the threat to personal liberty not only to choose what to do with one’s own body, but also to choose how to raise one’s own children. The right to self-determination and freedom of religion is not absolute. “Every court to consider challenges to compulsory vaccination laws has upheld the statutes” (Chemerinsky & Goodwin, 2016). The need to protect the people at large ultimately overrides an individual’s right to make a vaccination choice for their children. The legal precedent has been set. Furthermore, all major religions and faiths have no explicit objections to vaccinations, undermining the entire religious exemption. In a systematic review by Wang, Clymer, Davis-Hayes, and Buttenheim (2014), philosophical

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.

Organizations like Amazon store realized that attaining long-term customer value through delivery of quality services is the key to their existence. Also, be alert to the customer’s needs and wants, because having a loyal base of satisfied customer brings relevant performance indicators. For example, increase in sales improved profits, and possible higher market share (Shamma & Hassan, 2013).

Service customer interaction can also be between the customer and technology. The customer may be required to interact with technology in a technology based service encounter to experience the service on offer. In such a service encounter the customer is in control and might be willing to participate but not possessing the necessary skills, knowledge and abilities to operate the machinery for example for a customer to purchase goods online or book a hotel reservations using the company’s website requires the customer to be computer literate hence when not and fails to place an order the service on offer would be deemed by the specific customers as of poor quality. Lovelock and Gummesson (2004) suggest that the service offer and encounter are less variable when machine-intensive technologies are utilised in service encounters since variability of the service encounter posses a great threat to the quality of service on offer. In a case where the customer successfully interacts with the technology in the service

According to Peter and Tarpey (1975), the risk here can be defined into six components: financial risk, performance risk, physical risk, psychological risk, social risk and convenience risk. Consumers perceive a higher level of risk when purchasing on the Internet compared with traditional retail formats (Lee & Tan, 2003). However, not all products have the same level of risks for online shopping. Bhatnagar, Misra, and Rao (2000) found that consumers might attempt to purchase low-risk or easy-to-examine products such as books, CDs, and airline tickets by Internet more than products more complex to assess online, such as apparel. In fact, the advent of online bookshops such as Amazon has already severely damaged the profits of conventional bookstores. However, for the products of higher risk, such as apparels, it is less possible that online shopping will substitute in-store shopping. Due to the word limit, I will only examine financial risks and performance risks that I think are mostly related in online apparel shopping.

with the service seems to be insufficient for customers to remain loyal. Creating customer loyalty is