Three pillars for successful IT governance Effective IT governance depends on three critical

In modern society, IT (information technology) governance plays an important role in business development. Therefore a good IT organization is which match all the business need and also performance well to get lead in the industry. This report will analyze four sections related to WestJet Airlines case. First of all, the five specific areas in IT governance will be considered. Second, AS8015 model for IT governance will be defined, and a strong example will be discussed. The third part is about risk identification and control for WestJet Airlines’ IT operations. The last section will discuss how Smith manage the transformation propose.

to encourage collaboration in order to improve customer satisfaction by meeting customer needs, providing timely delivery, and promoting exemplary customer service

Promotes high levels of customer service due to considering customers’ health. Holds all parties accountable for their actions due to process review and refinement.

It’s an effective way to speak directly to the customers’ needs, while offering them the right product solution.

This affects the whole company with specific attention to customer service, warehouses, and IT to keep the business moving.

IT Governance is an internal IT strategy used to analyze and prioritize current and future IT projects through the IT governance process. It involves assessing current projects, defining future vision, and ensuring project road maps are structured properly. “Good governance enables you to make and implement better decisions faster, and provides the foundation for weaving together business and IT strategies (Broadbent, Kitzis, 2005).

As a result, the company focuses on its target markets and effectively delivers on its value proposition to satisfy its customer’s needs, wants, and demands.

The major elements are cost efficiency, eliminating wastes, and researching future IT investments. In the IT Doesn’t Matter article, three main points were outlined, and they were spend less, follow, don’t lead, and focus on vulnerabilities, not opportunities. Overspending has always been a major issue in regards to applying new technology, and it is important to execute an IT budget for any organization. Office Depot adopted new technology to improve all of their operations, especially in the supply chain. They were able to increase efficiency, while modernizing their budget. Information technology can benefit any organization if they are researched thoroughly and will improve the business needs of the organization. If it will not improve the business needs, there is no need to invest in expensive technology. The most important phase in the system development life cycle is the systems analysis phase. The goal of this phase is to identify what problems need to be fixed and breaking down how the system will benefit all users. Therefore, the business needs need to be identified and outlined before new technology is adopted into an organization’s business model. Once new technology is applied, organizations must continue to research information technology. If organizations follow these elements of

Recognition of business ownership will be vital to the organizational structure. Having the business sign on and join the conversation about IT and related projects will be instrumental. A steering committee will be need to be part of the approval process of all projects is needed to make sure an enterprise view is taken. The multidivisional committee will need to ensure all projects fit within a SOA framework. The CIO should be involved in the boardroom and have access to senior management, including the CEO. The CIO should hire senior management that can convey

IM/IT governance helps the organization make business decisions more accurately and in a timelier manner (Glandon, Smaltz, Slovensky, 2008). In order to complete this, five general guidelines were created. They are as follows: Develop a consistent IT strategy, Align IT Planning with Organizational Planning, Develop IT Infrastructure, Architecture and Policies, Set IT Project

The IT folks couldn’t communicate properly with the business about their ideas and strategy that confused the business and made them reject the ideas that were actually worth trying.

* To have the confidence of the information that should be given to customers, advice them and offer a better customer service.

There are certain essential elements that constitute the definition of leadership. It may refer to the totality of an organization’s top direction-giving functionaries, or the actions applied in providing direction that enables the organization or team to move forward towards a goal. In reality, there are very diverse definitions of leadership depending on

This will help the company to deliver product and services that satisfy customers, hence increasing profitability.

Frenzel (2004) claimed that to be successful, a firm’s IT management team must take action on the following critical areas: business management issues; strategic and competitive issues; planning and implementation concerns; and operational items. If for any reason, the organisation experiences difficulties in the above areas, the manager will need to set goals and objectives to overcome and prevent these issues.