Are people who score higher on extraversion, politeness, and lower on narcissism more likely to tip their server a higher percentage than those who exhibit the opposite personality traits? This is the main question that we will focus on throughout this study. Broadly speaking, I want to know what factors about someone’s personality makes them tip their server more or less regardless of the type of service they receive. During the study, the participants will fill out a 41 question survey that measures politeness, extraversion, and narcissism and how these three factors affect tipping in restaurants as well as some subsequent questions about their tipping habits and their demographic information. The main research question for this study is not just important to myself, but to other servers as well. We as a whole find this to be important because we are curious if these factors actually play into the amount of money that we make, regardless of the service that we provide to our customer.
Upon looking into the topic of tipping, I was curious about what factors had already been studied and what correlations and findings were found in these different studies. I was able to find three different articles, all of which presented different stimuli to the customer and how that stimuli effected their tip percentage. The first article I read was “Effect of Server Introduction on Restaurant Tipping.” This article focusses on exactly what the title states—the effect of the server
The last objective researched at Brady’s was to determine the ways that people ask for drinks and how these ways reflect interactions between male and female. Drinks are asked for in several ways that often make the waitress’s job much harder. In order to serve the customer to his/her satisfaction the waitress must have knowledge of all drinks served at Brady’s, be able to make corrections on any order that is stated incorrectly, give orders to the bartender in the correct way, and respond to interactions appropriately. Again, this objective shows that the role of the waitress is to ensure the satisfaction of the bartender as well the customer in any given situation.
A tip is defined by the National Archives and Records Administration as "a sum presented by a customer as a gift or gratuity in recognition of some service performed for him" (187). Such gifts may vary depending on several factors including but not limited to the specific service industry under consideration. Since time immemorial, a wide range of reasons have been offered in support of tipping. To begin with, there are those who are convinced that tips are meant to be an incentive. Indeed, as Lewis points out, most of us do grasp the notion that tipping people does indeed motivate them to serve us better. In Lewis' opinion, an individual is more likely to offer premium service i.e. in terms of prompt service if he or she believes a reward will be offered. Such kind of behavior is rather obvious and expected. However, offering tips in my opinion could over time make the recipients or beneficiaries of the said tips come to believe that they are entitled to the same. We must not facilitate the creation of such an entitlement
Tipping encourages restaurant owners to pay employees low-wage salaries. Employers rely heavenly on tips as a form of salary for their employees. In an article written by The New York Times it explains how in some states there is an “exemption” that allows employers to pay very low-wage to those employees who receive tips. For example, in Kansas employees only get paid 1.59 per hour which is way under the minimum wage (The New York Times). But to be able to this the employee must make up in tips what would amount to the minimum wage per hour. So if the employee is not making the minimum wage in tips per hour it is the employers’ responsibility to make sure that server is earning minimum wage. That is still saving the employer a lot of money
Where and when did you observe the behaviors? Who made the observations? On 1/28/16, En-Lei observed inside of Chipotle. On 1/29/16 and 1/30/16, Matt observed across the street from Chipotle. On 2/1/16, Dana observed from a window across from Chipotle in the lobby of the Huntington Hall. On 2/2/16, John observed across the street from Chipotle. What behavior categories did you observe? How did you define each behavior category? We observed the outwardly happiness or unhappiness of individuals leaving Chipotle during lunch hours. We defined outwardly happiness as the smiling of each individual leaving Chipotle and unhappiness as the lack of a smile. When and how did you make observations? We used the frequency method of observation during lunchtime
I am researching the gender, age, and race of the people at the university center that order Chic-Fil-A. I decided to research this because I have noticed the crazy long line during lunch ever since they opened the restaurant in the beginning of the year. I thought it would be interesting to learn which students at the school are the top buyers. Eating patterns are something that I was able to see during this observation. With all the new fast food, corporate restaurants that are coming to campus it’s easy for students to get fed at a faster
Question 9.3 From the brief descriptions offered, what personality traits (or cultural values) seen to be reflected in Covey’s seven habits, and in the content include in Landmark’s seminars? Do those traits or values seem important in a business like Panda Express’s?
The majority of the population dines out at restaurants at one time or another facing the art of tipping at some point in their life, unless they prefer fast food.
Tips are generally a small amount of money given to a person as gratitude for a service that has been provided. There are many times throughout our everyday lives in which we are put in a position to leave a gratuity. Whether it be dining at a restaurant, getting your hair cut at the salon, or having a few drinks with friends at a bar. In each case there was a service provided to you, now you have a decision to make, how much of a tip is considered acceptable and should you tip everyone that provides a service to you? There are many guidelines for consumers to follow. With modern technology there are convenient tip calculators available as features on most new cellular phones. When deciding on the tip amount the
In the essay “The Case Against Tipping” by Michael Lewis, Lewis strongly states his feelings against tipping and also whether tipping is an act of kindness or an obligation. One of his main views are, most food industries have eye grabbers that push customers to think about giving an extra tip. Lewis has very interesting arguments, but has very few examples; which makes his claims unsupported.
The decrease in tip income could occur because, as employers compensate for a higher tipped wage with higher meal costs, customers substitute for cheaper items or eat at restaurants less to avoid spending more money. Thus, when the tipped minimum wage is lower, customers pay higher tips to servers. However, evidence shows that customers frequently determine a tip’s size by the server’s race, age, and physical attractiveness (Benner 2015; Lynn 2008 “Consumer”; Lynn 2008 “Determinants”). Therefore, when tips make up a larger proportion of servers’ income, a greater proportion of the servers’ income is determined by factors that the server cannot control. Some activists have even argued that the server race effect on tipping makes the practice of tipping to compensate employees a violation of anti-discrimination laws (Lynn 2008 “Consumer”). A solution to this problem would be to compensate employees with pooled tips. However, tip-pooling is currently not commonplace and is highly regulated by the Fair Labor Standards Act (U.S. Dept of Labor 2018). As a result, the tipped minimum wage should be raised to allow greater equity in tipped employee’s
The database that I am planning on using in Unit eights is Tips. I am a firm believer in giving a waiter or a waitress is because they make so little money. As per industry specialists, tips in the US add up to about $40 billion a year. The normal tippers crosswise over most ventures give around 15% to 20%, and that it's dependably a smart thought to tip more. The inclination to tip is not selective to Americans. In an examination looking at tipping in the U.S. what's more, Israel, Azar found that individuals in the two nations would preferably tip than pay benefit charges, regardless of the way that individuals as a rule tip more than the settled measure of an administration charge. There's not an authoritative conclusion with respect to why,
In most restaurants in the United States, waiters receive a large portion of their compensations through tips from customers. Generally, the size of the tip is decided by the customer. However, many restaurants require a 15% tip for parties of eight or more. Using concepts from organizational architecture, discuss
At some point in life, you will enter a restaurant where you will meet a certain type of waitress. Although there are many different types of waitresses, with different skills, and different personalities, there are three types that stick out in my mind, a “good” waitress, a “bad” waitress, and an “overly attentive and annoying” waitress. These three different categories of waitresses are what you might experience going out to eat and what will make your decision to return to that restaurant or stay away from that restaurant easier.
This day and age, many people eat out because they are on the go all the time. Between jobs, kids, and other responsibilities, it is difficult to make time to prepare healthy meals. For this very reason, people tend to get take-out food an awful lot. This is not only very expensive, but it can also do a number on your health. Take-out isn’t the healthiest food option, because many of the restaurants use fattening oils, additives, preservatives, and other unhealthy options in their food selections.
Despite various researches investigating different aspects of waiting, there is a lack of an integrated theoretical framework that comprehensively describes how and why customers respond to waiting. This is partially due to the fact that prior studies have been exclusively focused on specific study contexts and purposes, for example, a study in restaurant waiting could hardly cover discussions about attribution; and partially due to existing conflict among applicable theories, for example, conflicts between assimilation-contrast theory and stress management theory; and partially due to a lack of universal definition for certain concepts, for example, different measurements of negative emotions.