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Top Qualities That Make A Great Leader

Good Essays

Forbes contributor Tanya Prive lists ten qualities that make a great leader: honesty, delegate, communication, confidence, commitment, positive attitude, creativity, intuition, inspire, and approach (Prive, 2012). The greatest leaders exemplify most or all of these attributes, and Tony Hsieh, CEO of Zappos, is no exception, although he particularly excels at “commitment” and “inspire.” Zappos has made multiple appearances on “Best Places to Work” lists and is famous for its unique culture. Hsieh says that company culture is his primary focus as CEO, and he only hires those who fit into the culture. Hsieh is so committed to creating positive culture that Zappos offers new hires $2000 to leave after orientation if they do not feel like Zappos is for them (Reiss, 2010). Hsieh’s commitment to building culture is nearly unrivaled in the business world, as is Zappos commitment to customer service. The number one “commandment” at Zappos is “deliver WOW through service” (O’Brien, 2009). For years, Zappos, led by Hsieh, has been committed to having the best customer service in the industry, and Hsieh is a master at inspiring the people who work for him to embrace this vision. The employees at Zappos have clearly bought into his vision (as did Amazon when they bought the company for over $800 million). Hsieh has said that having a vision is the first thing an entrepreneur needs to have and employees and customers will sense that vision and enthusiasm. He wrote in his book

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