Toshiba : Ome Works

Section 4 – Understand how to keep waste to a minimum in a business environment

This will be achieved through the commitment to continuous improvement in every aspect of satisfying customers’ everyday merchandise needs,. Its customers will be a broad cross section of society who want or need to save money.

“Lean is a systematic approach to identifying and eliminating waste (non-value-added activities) through continuous improvement by flowing the **product at the pull of the customer in pursuit of perfection.” Lockwood [24].

Create value as perceived by the customer, which includes not only patients and residents, but also physicians, employees, and community members;

Customer Value is ‘the performance characteristics, features and attributes, and any other aspects of goods and which customers are willing to give up resources’ (Robbins, Bergman, Stagg and Coulter, 2012). This broad definition highlights the fact that there are multiple aspects that contribute to create a sense of value within the customer.

Focus on Customer lifetime value | Drive innovative new ideas | Deliver continuous process improvements

A ____________________ typically includes a data flow diagram to describe the flow of information for a

A symbol is something used for or regarded as representing something else; a material object representing something, often something immaterial; emblem, token, or sign. Symbols in novels represent ties in real life. The symbols in Lord of the Flies by William Golding represent the themes and the significance of the objects throughout the book. Some of the symbols were Piggy’s glasses, the conch and the fire. All these symbols represent how much the things helped throughout the novel to rescue the children.

- Integrate people, processes, and technology to provide a balanced service level to all customers. Create

Customer Questions (focus on the customer and FastFit process flows, i.e. the front end of the diagram)

Goal: Provide technological features to achieve a more convenient and friendly service, suited to the customers and their needs.

The implementation of lean operations is one the most popular ways to improve efficiency and productivity in operations. This strategy has afforded many businesses the opportunities to streamline processes that resulted in improved systems and efficiency. However, many businesses face obstacles with implementing lean practices for various reasons such as unclear directions, employees that are resistant to change, and poor planning. Businesses that encounter issues with lean implementation must identify performance metrics to improve operational strategies. This paper will examine the obstacles businesses experience with lean implementation.

Toshihiro Nakamura, manufacturing engineering section head, examined the prototype assembly process heet for the newest subnotebook computer model. When every new model was designed, considerable attention was directed toward;

Aiming on customer loyalty, superior value must be delivered along with the superior performance. Narver and Slater (1990) said there are 5 components which composed those things, which are:

5. How can we deliver the value of the new product to meet our customer expectation