Total Cost of Ownership and IT Recruitment in Healthcare

* Suitable support for staff and managers handling difficult customers in line with company procedures, such as case conferences or guidance.

As the company continues to grow at a tremendous rate, the organizational structure became more complicated for the managers to maintain. Additionally, the Association is unsure of how to deal with the growth, and continue to preserve their company philosophy of “people supported first” at the same time. When the company was small their informal way managing the support service was a great fit, however, with more people constantly being supported, a more structural way of overseeing the expanding support service infrastructure needed to be established.

Barb Williams and Rick Thomas, while attending an executive education course at a well-known business school, came across a case which involved calculating the cost of capital for Telus Corporation (Telus). Basic data such as the Balance Sheet, Income Statement, Data on Telus’ Common Stock, Market Index, and the Average Annual Returns in North American Capital Markets were provided. In order to calculate Telus’ cost of capital we need to calculate the company’s Cost of Equity, Cost of Debt, and Tax Rate along with their weighted cost and then apply these to the Weighted

The recommendation I would be to hire additional helpdesk personnel to manage the increase workload users will encounter with the implementation

Support services are the services a company gives the customer after they have purchased a product. These services are based off of the wants and needs of the customer and must evolve in order to be a part of the competition (Kotler & Keller, 2016). It is important for a company to pay attention to the wants and needs of the customers as those are the criteria they use to make purchasing decisions. Customers usually have three criteria they worry about when considering product support; reliability or failure frequency, downtime, and extra costs (Kotler & Keller, 2016).

the implementation of the system and some become confused with their roles in the workplace. Third, the system constantly needs upgrading and the installation of newer software and hardware is crucial to obtain maximum benefits from CPOE platforms. Not having up-to-date software slows down the system and causes higher chances of error (Sittig & Ash, 2011).

Once we go live with the new system, we have to make sure that End User support is in place. This includes command center staffing as we just went over. Besides the command center, there just has to be general end user support, a project management team in place to help, as well as account management

They need to focus more on their Customer Service as it the major source of the income. Applications need to be developed to get feedbacks from the customers on the organization service. This will give help Troom management to take better decisions to improve their quality and in-turn to gain profits

For the system support, we will have a help desk to help customers with order processing, undelivered orders, etc. We will then need to setup a plan for maintenance tasks. Corrective maintenance will be to diagnose and correct any problems as reported by customers. Adaptive maintenance will be to make changes to the website, such as changing the design layout if needed. Perfective maintenance will be to make sure the system runs as efficiently and reliably and possible. Finally, preventative maintenance will analyze where problems may arise in the

The Business I am consulting for is Covenant health and their Information technology department. I will be concentrating on the help desk section within the IT department. Covenant Health a healthcare organization that employees over 12 thousand employees across 5 hospitals 10 clinics and a corporate office. The IT department is broken down into certain program and application sections as well as a help desk that is the first line of help for the end user to resolved any issues they may be having while using any of the applications when trying to treat patients. The information technology section is of high importance because it keeps patient data secure as well as keeping the Doctors and nurses on task when it comes to treating

There would be several things that I would change if money was unlimited. I would start at the base of the issues first and focus on employee recruitment. Instead of just putting ads in newspapers, I would spend money on advertising via the internet, television, billboards, and flyers. I would make sure the community knew about the benefits we offer at HealthSouth. They need to know the reasons they should work for us (Recruiting Orientation Guide, 2014). I believe if we had an adequate number of quality employees, patient and employee satisfaction would improve drastically. In the long run, this would reduce costs for the company by no longer using outside agencies and paying bonuses or overtime for our own staff. It would also provide

The total cost of ownership(TCO) is to assist buyers and owners to be certain and determine on not only on direct expenses or costs of the products but also on the indirect expenses.

Cost of Equity is the return that stockholders require for a company. A company’s cost of equity represents the compensation that the market demands in exchange for owning the assets and bearing the risk of ownership. Based on capital markets the cost of equity varies in direct relation to the assumed risk in that specific market. The distinctive of the firm is the sensitivity to market risk (β) which depends on everything from management to its business and capital structure. Therefore past performances and present conditions have a direct effect on the overall value. Applying calculations at a divisional level allows specified markets to be analysis based on present market conditions for that service or product. The formula used to calculate Cost of Equity is:

We recommend having written guidelines for operators to follow, scripts for administering clues, and direction on how to interact with customers. With that in place, operators can be expected to adhere to protocol, rather than Tsai’s direction. Additionally, on-site managers need more training, more specific job descriptions, and clarification of job responsibilities. We recognize that operators are client-facing and are most essential for day to day operations, so operators must feel well-supported, motivated, and confident in their

5. Reduce work redundancy between the field service and tech support teams by 50% within 3 months of project completion by centralizing the tracking of interaction and activities that are associated with all customers and contacts.